Program Coordinator, Professional & Continuing Education (PCE) Unit

Fort Hays State University - Kansas City, KS

Full-time - Entry Level

Kansas City, KS

Educational Services

About the position

Fort Hays State University is a public regional comprehensive university committed to its mission to provide accessible quality education to Kansas, the nation, and the world through an innovative community of teacher-scholars and professionals to develop engaged global citizen-leaders. Candidates for this position must believe in affordable and accessible lifelong learning opportunities and seek to work in an environment with others committed wholly to this end. The Program Coordinator for Professional & Continuing Education (PCE) is responsible for supporting and coordinating programming, operations, and customer service of the PCE unit at Fort Hays State University (FHSU). The Coordinator will manage a range of diverse innovative micro-credentials, digital badges, boot camps, and customized professional training as part of a team. This position requires comprehensive administrative knowledge, organizational and operational skills, and an ability to work with many different types of people, internally and externally. The Coordinator works with PCE staff to drive efficient operations in a fast-paced, team-oriented work environment with tight timelines and competing priorities. The successful candidate must be able to communicate professionally; possess excellent problem-solving and time management skills; be detail-oriented; and must manage multiple and fast-paced projects, determine priorities, and meet deadlines. This position requires competencies in project management, personnel development, and marketing/promotions. The position requires a high standard of personal and professional ethics, and the ability to communicate, advise, and work effectively with all internal constituent groups (students, staff, and faculty) and external stakeholders to the institution.

Responsibilities

• Prepares, evaluates, and analyzes reports, documentation, and related materials to inform leadership on project progress at regular intervals, both in written and oral communication forms.
• Works collaboratively with academic units across campus to support the expansion of professional, technical, and continuing education program offerings that align with the university's strategic priorities.
• Develops, recommends, and implements project plans and objectives; coordinates planning and logistical items with project participants; assures program guidelines are followed, and project expenditures are within allocated budgets to meet the unit's annual enrollment and revenue goals.
• Supports the Director of PCE and Sr. Facilitator & Partnerships Manager on overall program development and strategy.
• Manages the verification and issuance of digital badges associated with partnership programs, academic certificates, and non-credit programs.
• Assists in development and implementation of PCE processes and procedures, leveraging knowledge of systems to analyze needs/resources and manage efficiently.
• Oversees and manages logistics and technical help for live and online training and education programs.
• Adapts program materials (PowerPoint, course materials) for delivery in multiple modalities, including Live in-person; Live on Zoom, and blended learning environments.
• Works with internal and external marketing staff to promote all non-credit programs and maintain PCE brand messaging, including social media management.
• Manages the unit-level website with up-to-date information about offerings, and internal policies and procedures. Ensures content quality and that it is written for a professional audience.
• Performs intake and discovery meetings with potential learners and clients to determine their needs and alignment with PCE programming.
• Provides frontline customer service, support, and advising to learners seeking non-credit professional and continuing education; maintains catalog of non-credit program offerings to consult with learners.
• Serves as liaison between project staff, participants, external partners, administrators, and facilitators. May serve as primary contact for select partnership programs.
• Maintains good working relationships across internal offices that provide support for non-credit programs through Credit for Prior Learning or through academic departments evaluating programs for academic credit.

Requirements

• Bachelor's degree in education, leadership, management, workforce development, or related field. (Prefer someone seeking a Master's degree.)
• At least one year of administrative experience in education and training, preferably in an institution of higher education.
• Strong communication and interpersonal skills;
• Ability to work in a team but also independently with little direction;
• Proven ability to handle multiple complex assignments/projects at one time;
• Proficiency with Microsoft Office 365, Adobe, Microsoft Teams, and Canva.
• Must be able to navigate social media platforms.
• Must have experience with or ability to quickly learn productivity tools (e.g. Smartsheet, Monday, HubSpot, etc.)

Nice-to-haves

• Master's degree in education, leadership, management, workforce development, or related field.
• Experience providing exceptional customer service in varied environments.
• Reporting and analysis experience
• Budget management experience
• Supervisory experience, preferably the type that fosters employee development (e.g., supervising student workers/interns/graduate assistants).

Benefits

• Competitive benefits package including health insurance, retirement plans, and professional development opportunities.