U.n.f.i - Providence, RI
posted 3 months ago
The Program Coordinator for Store Operations at UNFI is a pivotal role that focuses on the execution of specialized tasks and functions related to the Retailer learning management service. This position requires independent thinking and a strong enthusiasm for assisting customers in fulfilling their training needs. The Program Coordinator will be responsible for executing all processes and procedures, gaining a comprehensive understanding of the business, which includes processing vendor invoices, billing customers, managing data, and communicating effectively with retailers and the vendor community. Additionally, the role involves creating reports and managing financial responsibilities. In this role, the Program Coordinator will work closely with the program manager and collaborate cross-functionally with various departments within the company, as well as with external partners. Key responsibilities include coordinating the onboarding and training process for new retailers, facilitating new retailer orientation, and soliciting client requirements through interviews or existing documentation. The coordinator will also administer and train users on the Learning Management System (LMS), ensuring accurate input, reporting, and updates. Monitoring retailers' progress through system-generated reports and providing feedback to the retailer ownership team is a critical aspect of this position. The Program Coordinator will build rapport with customers, confidently engaging with stakeholders at all levels of the organization. They will analyze general education needs, document analysis results, identify potential business risks, and communicate these to the Project Leader. The role also involves independently resolving sophisticated training issues and creating question-based training content using the Axonify learning methodology. The coordinator will contribute to the evolution of team processes, procedures, and best practices, while also performing other relevant duties as required.