Program Coordinator - Store Operations - Remote

$45,000 - $81,500/Yr

U.n.f.i - Providence, RI

Full-time - Entry Level

Remote - Providence, RI

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Program Coordinator for Store Operations at UNFI is a pivotal role that focuses on the execution of specialized tasks and functions related to the Retailer learning management service. This position requires independent thinking and a strong enthusiasm for assisting customers in fulfilling their training needs. The Program Coordinator will be responsible for executing all processes and procedures, gaining a comprehensive understanding of the business, which includes processing vendor invoices, billing customers, managing data, and communicating effectively with retailers and the vendor community. Additionally, the role involves creating reports and managing financial responsibilities. In this role, the Program Coordinator will work closely with the program manager and collaborate cross-functionally with various departments within the company, as well as with external partners. Key responsibilities include coordinating the onboarding and training process for new retailers, facilitating new retailer orientation, and soliciting client requirements through interviews or existing documentation. The coordinator will also administer and train users on the Learning Management System (LMS), ensuring accurate input, reporting, and updates. Monitoring retailers' progress through system-generated reports and providing feedback to the retailer ownership team is a critical aspect of this position. The Program Coordinator will build rapport with customers, confidently engaging with stakeholders at all levels of the organization. They will analyze general education needs, document analysis results, identify potential business risks, and communicate these to the Project Leader. The role also involves independently resolving sophisticated training issues and creating question-based training content using the Axonify learning methodology. The coordinator will contribute to the evolution of team processes, procedures, and best practices, while also performing other relevant duties as required.

Responsibilities

• Coordinates onboarding and training process for new retailers and facilitates new retailer orientation.
• Solicits client requirements through interviews, and/or existing system documentation or procedures.
• Conducts the administration and training of the Learning Management System (LMS), including input, reporting, updates, etc.
• Monitors retailers' progress using system generated reporting and analyzes reports to provide feedback to retailer ownership team.
• Builds rapport with customers through interpersonal skills and confidently converses with and makes recommendations to customers and SMEs at all levels of an organization.
• Analyzes and provides guidance on general education needs.
• Documents the results of analysis activities using the appropriate templates or analysis tools.
• Identifies areas of potential business risk and communicates these to the Project Leader.
• Independently responds to and/or resolves sophisticated training issues and other matters.
• Creates question-based training content by leveraging understanding of the Axonify learning methodology and software capabilities.
• Provides input to the evolution of team processes, procedures, and best practices.
• Performs other relevant job duties as required.

Requirements

• Bachelor's degree preferred, or an equivalent combination of experience and training.
• Two or more years of business, customer service, associate training, financial or related experience.
• Two or more years' experience in the retail grocery industry STRONGLY preferred.
• Flexible and adaptable to learning and understanding new technologies.
• Strong attention to detail, as accurate review, response and input of information into multiple systems is critical.
• Excellent verbal and written communication skills are critical to this position.
• Ability to connect processes and impact outcomes, based on decisions made.
• Strong customer service and communication skills to handle escalated questions and inquiries.
• Ability to prioritize and manage against multiple competing priorities.
• Proficient problem-solving skills.
• Ability to create credibility with customers and business partners, internally and externally to solve problems and meet goals and objectives.
• Proficiency in Microsoft Outlook, Excel, PowerPoint and Word essential.
• Experience using SharePoint a plus.