Program Coordinator

Consumer Direct Care Network - Arlington, VA

Full-time - Entry Level

Onsite - Arlington, VA

Ambulatory Health Care Services

About the position

The Program Coordinator at Consumer Direct Care Network plays a crucial role in assisting with the daily intake and referral processes for clients, ensuring they receive the necessary in-home care services in compliance with relevant regulations. This position involves maintaining a caseload of clients enrolled in Medicaid programs, conducting regular check-ins, and updating care plans as needed. The role emphasizes collaboration, effective communication, and client advocacy within a supportive and caring work environment.

Responsibilities

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs
• Coordinate clients' in-home care needs in compliance with Federal/State Regulations and MCO program rules
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability and effective problem-solving skills
• Handle complex service programs and special projects
• Market services to referral sources as needed
• Participate in professional development and training activities
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Conduct necessary client assessments and home visits as required
• Answer and make phone calls and occasional video calls

Requirements

• Bachelor's degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or a related field preferred
• 1 year of previous experience working with individuals with disabilities or the elderly preferred
• Combination of education and experience

Nice-to-haves

• Bilingual preferred in various locations

Benefits

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• Instant Earnings Option
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance