Program Coordinator

RWJBarnabas Health - Newark, NJ

Full-time - Mid Level

Newark, NJ

Hospitals

About the position

The Program Coordinator at RWJBarnabas Health will play a pivotal role in leading and managing performance improvement initiatives within the organization. This position is designed for a highly skilled individual who will facilitate and support cross-functional teams tasked with redesigning processes that are critical to enhancing access, patient throughput, quality of care, and overall satisfaction among providers and colleagues. The Program Coordinator will collaborate closely with physician, nursing, and administrative leaders to drive system-level improvements, from the development and design of processes to the implementation and monitoring of performance metrics. In this role, the Program Coordinator will be responsible for overseeing the Safety Advocate staff, which includes hiring, firing, and evaluating their performance. The individual will also develop the role of the safety advocate to encompass patient engagement support, in addition to supporting safety initiatives and the development of safety coaches. The Program Coordinator will actively participate in the Safety Together initiative, which involves preparing scripts for rounding to influence, participating in daily safety huddles, and assisting with safety training for new employees. Furthermore, the coordinator will chair the local Safety Implementation Team and coordinate spirit events, among other duties. The Program Coordinator will collect and analyze data relevant to the safety coach program, preparing reports for various levels of the organization. This data-driven approach will be essential for driving performance improvement within the safety coach program. Additionally, the coordinator will manage patient engagement data, including HCAPHS reporting and patient relations complaints, ensuring that complaint and grievance management practices meet regulatory requirements. This position is integral to fostering a culture of safety and continuous improvement within RWJBarnabas Health, ultimately contributing to the organization's mission of providing high-quality, patient-centered care.

Responsibilities

• Lead and manage performance improvement initiatives across cross-functional teams.
• Collaborate with physician, nursing, and administrative leaders to enhance access and patient throughput.
• Oversee the Safety Advocate staff, including hiring, firing, and performance evaluations.
• Develop the role of safety advocate to include patient engagement support and safety initiatives.
• Participate in the Safety Together initiative, including daily safety huddles and safety training for new employees.
• Collect and analyze data relevant to the safety coach program and prepare reports for the organization.
• Manage patient engagement data, including HCAPHS reporting and patient relations complaints.
• Ensure compliance with regulatory requirements regarding complaint and grievance management.

Requirements

• Bachelor's Degree in Business Quality, Engineering, or a related field required.
• MBA or Master's in Engineering highly desirable, or equivalent industry training and experience.
• 4+ years of experience as a performance improvement project manager.
• Experience with system-level healthcare improvement initiatives.
• Excellent analytical skills and proficiency in Microsoft Office applications, including Access.
• Strong leadership, project management, and execution skills.
• Exceptional written and verbal communication skills.
• Demonstrated ability to be a change agent and team player.

Nice-to-haves

• Performance Improvement Leadership certification or similar certification preferred.

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more!