Program Manager, AGS Technology

$104,100 - $185,000/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Program Manager for AGS Technology at Amazon Web Services (AWS) plays a crucial role in supporting the Solution Architect and Customer Solution Manager teams within North America. This position focuses on enhancing team culture, improving efficiency, and optimizing processes through strategic communication and collaboration with various departments. The ideal candidate is customer-obsessed, intellectually curious, and possesses strong strategic planning skills to drive meaningful organizational improvements.

Responsibilities

• Develop, implement and manage the strategic communications processes for the organization, including quarterly town hall meetings, newsletters, awards recognition programs and in person leadership meetings.
• Own the knowledge bases for the organization and continually improve the adoption and content to best meet the needs of our customers, includes management of Wikis, Quips, and standard documentation.
• Partner with Marketing and Recruiting to execute the team branding across team materials, recruiting efforts and marketing campaigns.
• Partner with the workforce development programs to execute programs.
• Partner with the technical productivity and enablement teams to assist and optimize the new hire onboarding experience.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Minimum 5 years of Microsoft Office Suite required, including Microsoft Excel
• Bachelor's degree is required

Nice-to-haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Exhibits sound business judgment, a proven ability to influence others and a proven track record of taking ownership and influencing results
• Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
• Highly organized, multi-tasking skills, and efficient in ambiguous situations
• Strong written and verbal communication skills, with a track record of presenting to senior management
• Cross group collaboration skills

Benefits

• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package
• Flexible working culture to support work-life balance