Program Manager- Ambulatory Surgery Center

$98,000 - $210,100/Yr

Stryker - Dallas, TX

Full-time - Mid Level

Dallas, TX

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Ambulatory Surgery Center (ASC) Program Manager is responsible for leading a team and setting the strategic direction for ASC programs. This role focuses on driving customer success during the start-up and expansion phases by implementing value-added initiatives, fostering collaboration across divisions, and sharing success stories. The Program Manager will manage complex supply chain processes, build strong relationships with internal and external stakeholders, and ensure the seamless delivery of key objectives.

Responsibilities

• Supports ASC Regional Managers, local sales teams, and ASC customers with ASC Program support.
• Supports program development; builds relationships with key opinion leaders and acts as a sponsor for ASC Advisory Board members.
• Translates customer inputs into unmet needs and analyzes them to identify program and service opportunities.
• Manages a team of direct reports and communicates long-term ASC Programs strategy to key stakeholders.
• Manages a budget and associated vendor relationships, contracts, and statements of work.
• Maintains and launches educational applications and displays, including showrooms and minor displays.
• Provides strategic direction for the function, defining metrics, goals, and highlighting areas of risk.
• Develops strong relationships with cross-functional partners to identify and educate on roles and responsibilities.
• Contributes to strategic workforce planning activities by highlighting business process gaps and resource needs.
• Identifies opportunities to collaborate with customer service, logistics, and finance teams to streamline the new build start-up implementation process.
• Collaborates with Marketing Communications to tell customer stories externally and contributes to branding and messaging for the ASC business.
• Develops innovative patient education applications in collaboration with marketing representatives and third-party vendors.

Requirements

• Bachelor's Degree
• Minimum of 8 years of work experience
• Project Management Professional Certification (preferred)
• Experience in marketing/sales/project management within Medical Devices and clinical experience within a hospital setting (preferred)
• Experience with public speaking and content creation
• Experience managing small teams

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Medical and prescription drug insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing program
• Tobacco cessation program
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Short-term disability insurance