Program Manager Business Operations

$115,000 - $140,000/Yr

Botrista Technology - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

Botrista is seeking a Program Manager, Business Operations to lead cross-functional initiatives aimed at enhancing efficiency and driving business growth. This role focuses on analyzing sales data, providing route suggestions, monitoring sales performance, and coordinating field requests to support customer success. The Program Manager will be instrumental in driving market and sales growth, improving customer experience, and executing go-to-market projects, all while ensuring operational excellence and supporting the company's growth objectives.

Responsibilities

• Lead cross-functional initiatives to enhance operational efficiency and drive business growth.
• Conduct retail pricing and profitability analyses for customers to optimize their financial performance.
• Drive market growth initiatives and support go-to-market projects while managing project execution.
• Improve customer experience by refining processes and enhancing the Net Promoter Score (NPS).
• Lead initiatives for process optimization and automation to enhance operational efficiency.
• Collaborate with internal and external stakeholders to execute growth strategies.
• Develop strategies to enhance customer retention by assessing interactions and implementing targeted engagement activities.
• Promote effective communication and teamwork across departments to meet company objectives.
• Analyze and monitor sales data to identify trends and generate actionable insights.
• Develop route suggestions to optimize field operations and customer coverage.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in business operations, program management, or a similar role.
• Proven experience leading cross-functional projects and initiatives.
• Strong analytical skills with experience in sales data analysis and performance monitoring.
• Excellent organizational and project management skills.
• Strong communication and interpersonal skills to effectively collaborate across teams.
• Experience with process improvement, automation, and driving operational efficiency.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Detail-oriented with a focus on delivering high-quality results.

Nice-to-haves

• Familiarity with go-to-market strategies and customer success initiatives.

Benefits

• Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
• 15 days Paid Time Off
• 7 sick days
• 14 holidays
• Wellness Benefits
• Cell Phone and Internet reimbursement
• 401K
• Beautiful new SF office with outdoor rooftop workspace
• Free beverages with our Bot, snacks, and Monday and Wednesday lunches
• Stock options and bonus