Program Manager, Change Implementation, RSR OI

$66,800 - $142,800/Yr

Amazon - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Program Manager for Change Implementation at Amazon's Rural and Super Rural Operations Integration (RSR OI) is responsible for executing change management strategies to support the RSR business. This role involves managing change tools, tracking adoption metrics, and providing consultation to leaders and project managers. The ideal candidate will leverage their understanding of business nuances to facilitate effective change management and ensure stakeholder engagement.

Responsibilities

• Execute approved change management plans, including hosting office hours and converting SOPs to RSR START format.
• Manage change tools and resources, track adoption metrics, and communicate results to senior leaders.
• Serve as a subject matter expert on change management plan creation and execution for RSR OI.
• Provide support and consultation to RSR leaders and program managers on various change initiatives.
• Anticipate risks and develop strategies to minimize business disruption.
• Build and manage relationships with RSR leaders and project managers, providing change management counsel.
• Earn trust and gain buy-in from senior leadership to support changes.
• Leverage understanding of business line nuances to prepare and sustain changes.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
• Experience using data and metrics to drive improvements
• Experience working cross-functionally with tech and non-tech teams

Nice-to-haves

• 3+ years of driving end-to-end delivery and communicating results to senior leadership
• 3+ years of driving process improvements
• Experience in stakeholder management with multiple stakeholders at varied levels
• Experience building processes, project management, and schedules

Benefits

• Medical insurance
• Financial benefits including equity and sign-on payments
• Comprehensive employee benefits package