Program Manager, Change Implementation, RSR OI

$66,800 - $142,800/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Program Manager, Change Implementation role at Amazon's Rural and Super Rural Operations Integration (RSR OI) team focuses on executing change management strategies to support the RSR business. The position involves managing change tools, tracking adoption metrics, and providing consultation to leaders and project managers. The ideal candidate will leverage their understanding of business nuances to facilitate effective change management and foster relationships with stakeholders.

Responsibilities

• Execute approved change management plans; host office hours, convert SOPs to RSR START format, guide stakeholders to established resources.
• Manage change tools and resources (intake forms, change calendars, team wikis) and track and communicate change adoption metrics results to senior leaders.
• Serve as RSR OI subject matter expert on change management plan creation and execution.
• Provide support and consultation to all RSR leaders, program managers, and partner teams on a variety of change sizes and types.
• Anticipate risks, develop and implement strategies to minimize disruption to the business.
• Build and manage relationships with RSR leaders and project managers and provide change management and communication counsel to stakeholders.
• Earn trust and gain buy-in and advocacy from senior leadership to support changes and influence without authority.
• Leverage understanding of business line nuances and their employees to help prepare, manage, and sustain changes.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice-to-haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Benefits

• Medical insurance
• Financial benefits
• Equity options
• Sign-on payments
• Comprehensive employee benefits