Impact Support Services - Columbia, MO
posted 4 months ago
The Program Manager for Community and Family Services is responsible for overseeing the Community and Family Services Program, which includes supervising employees who provide essential services to individuals in need. This role involves performing intakes for individuals seeking services, matching staff with individuals based on their needs, and ensuring that ongoing services are maintained for all clients. The Program Manager will work closely with other agencies and families within the community to facilitate referrals and ensure that individuals receive the support they require. In this position, the Program Manager will hire and supervise direct care staff, which includes recruiting, training, and matching staff with individuals. They will also be responsible for monitoring the progress of staff and providing feedback, evaluations, and terminations as necessary. The role requires performing intakes for individuals seeking services, which involves scheduling appointments, gathering pertinent information, and ensuring that all documentation is completed accurately. The Program Manager will also be tasked with matching trained staff with individuals based on their service needs and ensuring that follow-up is conducted to assess service satisfaction within 30 days of service initiation. Additionally, the Program Manager will assist with the completion of documentation for service billing, ensuring that individual records contain all required information and that event reporting is completed according to DMH guidelines. They will monitor authorizations for funding services and provide advocacy and follow-through when funding concerns arise. Monthly reports for all individuals served must be submitted to the appropriate agency by the deadline, and annual assessments for all individuals served are required. The Program Manager will also provide direct billable services, including transportation, to individuals and groups as needed. Coordination of care with other agencies is a critical aspect of this role, which includes maintaining communication and collaborative relationships with various stakeholders, including funding sources and individual families. The Program Manager will promote the growth of the Community and Family Services Program to funding entities, individuals, and community partners while operating within established budgets. They will direct the process of regular program evaluation to ensure alignment with program goals and objectives and report findings to the Director. Compliance with appropriate program standards, such as DMH and CARF, is essential, and the Program Manager must remain informed of these standards.