Program Manager - Community Service Agency

$75,000 - $89,000/Yr

NORTH SUFFOLK COMMUNITY SERVICES INC - Revere, MA

Full-time - Mid Level

Revere, MA

About the position

The Program Manager at North Suffolk Community Services Inc. will oversee the Community Service Agency (CSA), which provides intensive care coordination services to youth and young adults facing serious emotional disturbances. This role involves leadership, supervision, and training of program staff, ensuring adherence to the Wraparound model, and providing support to families in navigating care services. The position requires reliable transportation for community visits and includes on-call responsibilities.

Responsibilities

• Provide vision, leadership, supervision, training, and evaluation of all program staff.
• Direct 1-1 supervision of Senior Care Coordinators and Senior Family Partners.
• Implement the CSA program per the guidelines outlined in the Performance Specifications and CSA Operations Manual.
• Ensure staff adherence to the ten principles of the Wraparound model in all CSA work.
• Conduct hiring, training, performance evaluations, and disciplinary actions of program staff in collaboration with the AVP of Child, Youth and Family Services.
• Provide back-up 24/7 emergency on-call beeper coverage.

Requirements

• Master's degree in a related behavioral health field required.
• LICSW or LMHC required.
• A minimum of 5 years post-graduate experience providing behavioral health services to youth and families.
• Three (3) years of supervisory and/or management experience.
• Experience managing a home-based or Wraparound program is preferred.
• Access to consistently reliable transportation.

Nice-to-haves

• Experience managing a home-based or Wraparound program is preferred.

Benefits

• 403(b) retirement plan with employer matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid Time Off - Two weeks' vacation per year (three weeks after 1 year of service)
• 12 sick days per year
• 11 paid holidays per year
• Eligible employer for the Public Service Loan Forgiveness program
• Visa and permanent resident card support for active employees
• Comprehensive training program
• Internal advancement opportunities
• Employee referral bonus program
• Discounted movie tickets