Elevance Health - Woodbridge Township, NJ
posted 3 months ago
The Program Manager - Consumer Experience at Elevance Health plays a crucial role in the development and ongoing management of multi-year external client-facing programs within a business unit. This position is pivotal in supporting business strategies through an integrated portfolio of projects or initiatives aimed at enhancing the client experience. The Program Manager is responsible for overseeing the entire lifecycle of these programs, ensuring they meet their stated objectives and align with the company's strategic goals. This includes managing the development, approval, implementation, and compliance of ongoing programs, as well as developing and managing the program budget. In this role, the Program Manager will provide subject matter expertise to address day-to-day external client-facing business issues. They will also be responsible for researching applicable subject matter practices and staying informed about industry trends to ensure the programs remain relevant and effective. Building and maintaining strong external client-facing relationships is essential, as the Program Manager will partner with various corporate and regional business areas to facilitate program success. The position also involves coordinating training related to the external client-facing program, developing success measures, and performing periodic assessments to evaluate program effectiveness. Administrative tasks such as scheduling and planning in-person meetings, assisting with travel arrangements for senior leaders, and preparing materials for executive meetings are also part of the responsibilities. The Program Manager will play a key role in supporting organizational health and culture-building activities, contributing to the overall success of the team and the company.