Elevance Health - Manchester, NH
posted 3 months ago
The Program Manager - Consumer Experience at Elevance Health plays a crucial role in the development and ongoing management of multi-year external client-facing programs within a business unit. This position is pivotal in supporting business strategies through an integrated portfolio of projects or initiatives that are directed towards external clients. The Program Manager may oversee a segment of a larger enterprise or regional program, ensuring that all aspects of the program align with the company's objectives and client expectations. In this role, the Program Manager is responsible for managing and coordinating the development, approval, implementation, and compliance of ongoing external client-facing programs. This includes developing program budgets, ensuring that programs meet their stated objectives, and providing subject matter expertise to address day-to-day business issues that arise. The Program Manager will also be tasked with researching applicable subject matter practices and staying informed about industry trends to enhance program effectiveness. A significant aspect of this role involves managing relationships with external clients and collaborating with corporate and regional business areas. The Program Manager will coordinate training related to the external client-facing program, develop success measures, and perform periodic assessments to evaluate program success. Additionally, the position requires assistance in scheduling and planning in-person meetings, managing expense reports for senior leaders, and creating travel approval requests. The Program Manager will also be responsible for preparing materials for executive meetings and supporting organizational health and culture-building activities, such as newsletters and town hall meetings. Overall, the Program Manager - Consumer Experience is essential in ensuring that Elevance Health's external client-facing programs are executed effectively, meet client needs, and contribute to the overall success of the organization.