Program Manager (CPO & Product Team)

Seon Fraud Prevention - Austin, TX

Full-time - Mid Level

Hybrid - Austin, TX

About the position

As Program Manager - Product at SEON, you will drive strategic initiatives and operational excellence across our fraud prevention, risk, and compliance product suite. Coordinating across Product, Engineering, and Go-to-Market teams, you'll transform SEON's product vision into reality through structured and cross-functional coordination. This role combines strategic product operations with program management to accelerate our delivery and launch activities.

Responsibilities

• Establish and optimize product operations processes and documentation standards
• Oversee product documentation strategy, ensuring alignment across technical, user, and go-to-market content
• Drive go-to-market readiness across Product, Engineering, Sales, and Customer Success
• Develop and maintain product launch playbooks
• Coordinate between Product and Engineering program management teams
• Implement scalable processes for managing product feedback and requirements
• Provide data-driven insights for effective decision-making
• Design program governance frameworks that balance agility with accountability
• Build relationships with key stakeholders across all organizational levels
• Ensure documentation quality and consistency across product portfolio

Requirements

• 7+ years of experience in product operations or program management roles within B2B SaaS companies
• Proven track record of leading complex, cross-functional initiatives in fast-paced environments
• Strong understanding of modern product development and go-to-market processes
• Experience coordinating between Product, Engineering and GTM functionalities
• Excellence in stakeholder management and executive communication
• Experience managing product documentation workflows and standards
• Outstanding written and verbal communication skills
• Demonstrated ability to influence without direct authority
• Strategic thinking balanced with strong operational execution
• Experience building and optimizing scalable processes

Nice-to-haves

• Experience in fraud prevention, security, or FinTech domains
• Experience with product analytics and operational metrics
• PMP Certification or equivalent nice to have

Benefits

• Competitive salary and incentive compensation structure
• Hybrid work model
• Extensive Benefits package (Health, Dental, Vision, Disability, 401k w/ match, etc.)
• Best-in-class tech gear
• Immediate impact on a smart, growing, global team
• Access to continuous development tools & a strong coaching culture
• Employee stock ownership plan (ESOP)
• Generous vacation & leave policies
• Complimentary weekly language courses
• Weekly in-office lunch delivery budget