Program Manager, CX Enablement

$87,000 - $125,000/Yr

Rippling - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Publishing Industries

About the position

Rippling is seeking a Program Manager for its CX Enablement team to lead training and documentation efforts across Implementation teams. This role focuses on enhancing the onboarding process, developing training materials, and ensuring customer-facing teams are equipped to deliver high-quality experiences for international customers.

Responsibilities

• Program Manage onboarding processes for all CX implementation segments by facilitating training and certification.
• Measure program success and help new hires make early impact.
• Act as the tip-of-the-spear for CX as Rippling rolls out new products requiring updates to Implementation processes.
• Collaborate with CX and Revenue Leadership, Enablement, Revenue Operations, and R&D to establish an enablement strategy.
• Develop and deliver training and materials using various interactive teaching methods.
• Analyze data to improve rep ramp time and assess the impact of training.

Requirements

• 3+ years of project management and enablement experience collaborating with multiple stakeholders; IM, CSM, or technical customer-facing role preferred.
• Exceptional communication, presentation, and organizational skills.
• Ability to analyze data to understand training effectiveness and identify gaps.
• Strong collaboration skills to drive consensus and achieve business outcomes.
• Experience in building lightweight processes to gather necessary data.

Nice-to-haves

• Certified Scrum Master certification.

Benefits

• Competitive salary
• Equity options
• Comprehensive health benefits
• Flexible work arrangements
• Professional development opportunities