Program Manager - Dakota DD

$65,020 - $65,021/Yr

Thomas Allen - West Saint Paul, MN

Full-time - Mid Level

Hybrid - West Saint Paul, MN

501-1,000 employees

Nursing and Residential Care Facilities

About the position

The Program Manager for Dakota County at Thomas Allen Inc. is responsible for overseeing case management services for individuals with disabilities. This role involves ensuring high-quality service delivery, managing case assignments, and supervising contracted case managers. The Program Manager will also play a key role in recruitment, training, and performance evaluation of staff, while fostering a culture of transparency and accountability within the team.

Responsibilities

• Recruitment and ensuring employees receive all required orientation information
• Provide ongoing support, guidance, training, and supervision to direct reports and others as needed
• Evaluate employee performance and provide development and guidance as needed
• Support a culture of transparency and equity in accountability for all team members
• Ensure all paperwork and records are accurate and in compliance with regulations and meet our standard of care
• Manage the referral process and support a smooth transition and exceptional customer service experience for new individuals served and their care teams
• Conduct quality assurance audits and assist with surveys
• Communicate with lead agencies and county representatives and ensure positive outcomes and collaborative problem-solving.

Requirements

• Graduate from an accredited four-year college with a major in social work AND maintain licensure by the Minnesota Board of Social Work
• At least 2 years of professional full-time Case Management experience OR in a related position AND at least 3 years of human services experience
• Meeting the minimum qualifications of a social worker under the Minnesota Merit System (per Minnesota Rule 9575)
• Graduate from an accredited four-year college with a major in any field and have one year experience as a Social Worker in a Public or Private Social Service Agency.

Nice-to-haves

• Previous supervisory experience in the social services field
• Experience in CADI, BI, EW, DD waivers, and the AC program
• Knowledge of MA, Medicare, and MN Healthcare programs
• Familiarity with community resources and providers
• Strong organizational skills and attention to detail
• Proficiency in computer basics and familiarity with the Microsoft Office suite
• Certified secondary language proficiency (Increased rate of pay)

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance coverage
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account (DCA) options
• 401(k)
• Tuition, licensure, and certification reimbursement
• Six paid company holidays plus one additional floating holiday
• Paid time off (PTO)
• Earned Sick and Safe Time (ESST)
• Mileage reimbursement for work-related travel
• Hybrid work options after successful completion of orientation period
• Paid training and certifications to help you develop new skills and advance your career
• Flexible scheduling to fit your availability and personal needs
• Employee appreciation programs to recognize your contributions and efforts
• Opportunities for career advancement and growth to help you achieve your professional goals.