PROGRAM MANAGER, DIGITAL HOSPITALITY EXPERIENCE (REMOTE)

$105,000 - $120,000/Yr

Compass, Inc. - Charlotte, NC

Full-time - Mid Level

Hybrid - Charlotte, NC

10,001+ employees

Real Estate

About the position

The Program Manager for Digital Hospitality Experience (dhX) at Compass Corporate is responsible for optimizing guest experience strategies through blended in-person and digital ordering. This role focuses on driving program adoption, recommending enhancements, and ensuring successful implementation across various operations while aligning program goals with the overall strategy of Compass Group. The position requires collaboration with stakeholders, analysis of ROI, and the creation of documentation to engage users.

Responsibilities

• Own dhX project goals, communication, and reporting.
• Collaborate and build relationships with all stakeholders, including senior executives, sponsors, SMEs, business owners, and field operations.
• Actively coordinate team members to maximize productivity and individual dhX project goals.
• Create and maintain all project documentation pertinent to the dhX projects, including status reports, work plans, presentations, and analysis.
• Provide regular updates to senior leadership on program status and report on program performance, including key milestones, risks, and issues.
• Evaluate existing dhX implementations to measure impact and develop internal/external documentation to highlight results.
• Identify opportunities for improvement to maximize efficiencies, margin, and client growth/retention.
• Create documentation to support operators during implementation and ongoing deployment, including training, user guides, best practices, and toolkits.
• Articulate the dhX approach and insights in external sales materials.
• Conduct occasional site visits to ensure dhX program integrity.

Requirements

• Bachelor's degree required (Business, Food Service Management, Digital Media & Design, or a related field preferred).
• 5+ years' foodservice experience.
• Experience managing projects at scale, particularly those involving cross-functional change.
• Strong sense of ownership and the ability to manage multiple tasks, competing priorities, and shifting deadlines.
• Proven ability to define and execute change strategies.
• Proven business analytical capabilities to solve complex business issues.
• Proven ability to work efficiently and effectively under pressure in a fast-paced environment.
• Excellent oral and written communication skills needed to communicate with all levels of the organization.
• Experience with instructional design, training, and LMS systems preferred.
• Experience with digital user experience (UX) design and/or products preferred.
• Proficiency in Microsoft Office Applications and Project Management solutions (Smartsheet, Microsoft Projects).

Nice-to-haves

• Experience with instructional design, training, and LMS systems.
• Experience with digital user experience (UX) design and/or products.

Benefits

• Commuter assistance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Retirement plan
• Pet insurance