Program Manager e-commerce

$75,000 - $75,000/Yr

Friends Of The Texas A&m University Libraries - College Station, TX

Full-time - Mid Level

College Station, TX

10,001+ employees

About the position

The Program Manager e-commerce at Texas A&M University is responsible for planning, organizing, directing, and managing the day-to-day activities of the AggieBuy system. This role involves developing and implementing procedures for the administration of the e-commerce platform, representing the e-commerce team in the absence of the Director, and ensuring compliance with university policies and regulations. The position offers opportunities for career advancement and requires a strong focus on customer service and procurement expertise.

Responsibilities

• Plan, organize, direct, and manage day-to-day activities of the AggieBuy system.
• Develop and implement procedures for the administration of the AggieBuy program.
• Stay updated on e-commerce trends and make recommendations to Executive Management.
• Perform in-depth analysis of system upgrades announced by JAGGAER.
• Oversee, analyze, and implement system upgrades for AggieBuy.
• Prepare and post design or functionality enhancements to JAGGAER's portal.
• Review and endorse feature requests from other JAGGAER clients.
• Coordinate with suppliers and JAGGAER representatives for Punchout Catalogs.
• Customize and add specialized functionality applications to AggieBuy.
• Oversee and implement revisions to existing Work Groups and Approval Workflows.
• Develop and present tailored reports and dashboards for customers and managers.
• Monitor existing Approval Workflows and resolve errors or delays.
• Provide support to Procurement Services and Contract Administration staff.
• Assist suppliers with Aggie Buy and Aggie Bid user applications.
• Monitor and coordinate AggieBuy usage with TAMU System Members.
• Provide management and leadership for the e-commerce team.
• Serve on the management team and represent the department on various committees.
• Monitor compliance with standards, policies, and procedures.
• Assist in developing strategic plans and goals for Aggie Buy.

Requirements

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Five years of related experience configuring, maintaining, and supporting e-commerce software.
• Knowledge of word processing and spreadsheet applications.
• Effective verbal and written communication skills.
• Strong interpersonal, leadership, problem solving, and organizational skills.
• Ability to multitask and work cooperatively with others.
• Ability to comprehend and apply rules and regulations.

Nice-to-haves

• Experience in higher education and e-commerce.
• Knowledge of and experience with AggieBuy or JAGGAER's e-commerce platform.
• Practical knowledge of governmental and higher education operations.
• Three years of supervisory experience.
• Five years' experience with standard workplace applications software including Word, Excel, Visio, PowerPoint, and Adobe Acrobat.

Benefits

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums.
• 12-15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatically enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time for health and wellness.
• Access to free LinkedIn Learning training, webinars, and limited financial support for conferences and workshops.
• Employee Tuition Assistance and Educational Release time for completing a degree while employed.