Program Manager - Enhanced Family Care Program

Community Bridges - Concord, NH

Full-time - Mid Level

Concord, NH

Social Assistance

About the position

The Program Manager for the Enhanced Family Care Program at Community Bridges is responsible for overseeing the support of individuals with disabilities living in community-based settings. This role involves managing home care providers, ensuring compliance with regulations, and delivering quality services to enhance the lives of individuals served. The Program Manager will also play a key role in fostering community engagement and collaboration among team members, families, and external resources.

Responsibilities

• Support individuals to achieve their dreams and goals within a community-based setting.
• Oversee individual's home care provider(s) to ensure they are working as part of the service team.
• Provide support to home providers to help understand individual's Individual Support Agreement (ISA).
• Communicate with individual's service team collaboratively.
• Review and complete monthly progress notes and medical documentation as needed.
• Maintain and update medical, day program, and certification books in compliance with regulations.
• Interview potential home providers to assess their fit for the program.
• Attend trainings to maintain knowledge of best practices.
• Encourage individuals to access community supports and resources.
• Act as a positive role model to educate the community about individuals with disabilities.
• Supervise and monitor support situations, including regular home visits.
• Ensure documentation quality and compliance with agency policies.
• Present the agency in a professional manner at all times.
• Attend meetings and conferences as requested by supervisor.
• Ensure compliance with state regulations and agency policies.
• Provide responsive and clinically sound services according to individual needs.

Requirements

• Bachelor's Degree preferred or Associate's Degree plus 2-3 years of experience.
• 1-2 years of experience working with people who have a disability, with at least one year of supervisory experience.
• Reliable transportation and a valid driver's license.
• CPR Certification and First Aid training.
• Experience in medication administration and safety plans.

Nice-to-haves

• Experience in community engagement and advocacy for individuals with disabilities.
• Knowledge of state regulations regarding home care services.

Benefits

• Paid training
• 403(b) matching
• Mileage reimbursement
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Life insurance