Program Manager, Executive Education

Harvard University - Boston, MA

Full-time - Manager

Remote - Boston, MA

1,001-5,000 employees

Educational Services

About the position

The Program Manager for Executive Education at Harvard University is responsible for overseeing the planning and delivery of a diverse portfolio of Executive Education programs. This role involves managing program coordinators, ensuring high-quality program execution, and maintaining strong relationships with faculty and clients. The position requires strategic decision-making, crisis management, and leadership to enhance the participant experience and achieve departmental goals.

Responsibilities

• Direct and manage two program coordinators, defining work standards and expectations.
• Make strategic decisions impacting program success and monitor program budgets.
• Facilitate a seamless participant experience and maintain high customer service standards.
• Establish and manage expectations with faculty, clients, and internal stakeholders.
• Identify and respond to potential areas of conflict, serving as the escalation point for concerns.
• Manage last-minute program changes and emergency situations effectively.
• Guide and deliver programs, supporting department-wide initiatives and motivating staff.

Requirements

• College degree strongly preferred.
• Five or more years of related experience required.
• Direct line management/supervisory experience or proven project management skills.
• Ability to handle multiple projects simultaneously.
• Strong written and verbal communication skills.
• Excellent interpersonal skills to build and maintain relationships.

Nice-to-haves

• Experience in an academic environment preferred.
• Comfortable speaking to large groups.

Benefits

• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid parental leave