Worldstrides - Austin, TX
posted about 2 months ago
Full-time - Mid Level
Hybrid - Austin, TX
Administrative and Support Services
About the position
The Program Manager for Experiential Programs at WorldStrides is responsible for converting and retaining students who apply for various educational travel programs. This role involves providing exceptional customer service to students and their families, assisting with application processes, and ensuring a smooth pre-departure experience. The Program Manager will also engage with university contacts and promote programs to prospective students, emphasizing the transformative nature of studying and interning abroad.
Responsibilities
- Build and maintain relationships with students and families throughout their experience abroad.
- Develop and maintain knowledge of the program portfolio to accurately advise students.
- Provide excellent customer service in person, via phone, and email.
- Assist in advertising and marketing programs to students and universities.
- Occasional travel for on-campus promotion and potential international travel for program delivery.
- Guide students through the enrollment and pre-departure process, including placement coordination and visa assistance.
- Coordinate and confirm internship and service-learning placements prior to departure.
- Handle communication with parents, students, and advisors regarding any incidents or issues.
- Meet KPI needs and project deadlines assigned by management.
- Serve as on-call staff member for one week approximately once a year.
Requirements
- Bachelor's degree required.
- Prior experience living, working, studying abroad, or international travel highly desirable.
- Excellent communication skills, including strong written, presentation, and interpersonal skills.
- Positive, helpful, and friendly attitude.
- Willingness to take on new tasks outside of the given job description.
- Ability to work cross-functionally and collaboratively with diverse groups.
- Excellent organizational skills and ability to manage multiple tasks efficiently.
- Demonstrated critical thinking and problem-solving skills.
- Proficient in Microsoft Windows Office Suite.
Nice-to-haves
- 2+ years of professional work experience.
- Experience living or working in Asia.
- Customer service experience.
Benefits
- Travel reimbursement
- Store discount
- Health savings account
- AD&D insurance
- Paid holidays
- Disability insurance
- Health insurance
- On-site gym
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Paid time off
- Parental leave
- Employee assistance program
- Vision insurance
- 401(k) matching
- Employee discount
- Flexible schedule
