Program Manager for Community Based Initiatives

William James College - Newton, MA

Full-time - Mid Level

Newton, MA

Educational Services

About the position

The Program Manager for community-based initiatives at the Center for Workforce Development (CWD) at William James College will oversee various community-based programs, strengthen partnerships, and collaborate with the administrative team to achieve growth in community settings. This role involves administrative oversight, participant recruitment, and ensuring high-quality project deliverables while fostering relationships with stakeholders.

Responsibilities

• Provide administrative oversight to the CWD's community-based initiatives.
• Oversee the active recruitment, interview, selection, and enrollment of program participants.
• Manage efforts to address program participants' social determinants of health needs (e.g., ESOL, digital and financial literacy, childcare, and transportation support services).
• Foster positive and productive relationships with program participants, staff, faculty, internal departments, and external partner agencies.
• Design and disseminate newsletters, event flyers, and program announcements.
• Create social media platforms to raise awareness of the CWD's community-based programs.
• Collect data and maintain databases for community-based programs.
• Collaborate with the CWD team to develop and implement project plans and timelines.
• Ensure that community-based project deliverables are high-quality and completed in a timely manner.
• Collaborate with the CWD management team to ensure successful communication and coordination between program staff, faculty, students, and other stakeholders.
• Ensure compliance with funding agency guidelines and timelines, as appropriate.
• Develop professional development workshops, conferences, webinars, and Continuing Education events for students, practitioners, and partner agencies.
• Oversee outreach efforts to build partnerships with city, state, and community-based organizations to expand and diversify the CWD's workforce development programs.
• Provide technical assistance and ongoing support to the College's workforce development programs.

Requirements

• Minimum of a bachelor's degree in counseling, human services, psychology, or a related field.
• Commitment to promoting the well-being of immigrants and other underserved populations.
• Past or present engagement in community-based services with culturally diverse groups.
• Strong interpersonal skills, emotional maturity, and ability to relate well to individuals from a variety of socioeconomic and cultural backgrounds.
• Ability to work independently, problem solve, and provide excellent customer service.
• Experience with building and maintaining partnerships with community-based organizations.
• Ability to adapt to the culture of a mission-driven, fast-paced educational environment.
• Strong organizational, project coordination, and written and oral communication skills.
• Commitment to maintaining program participants' privacy and confidentiality.
• Knowledge of MS Word and other web-based tools as well as social media platforms.
• Reliable transportation with a valid driver's license.

Nice-to-haves

• Bilingual proficiency (i.e., English and Haitian Creole).

Benefits

• Generous health, vision and dental insurance.
• Eligibility for both College funded 401(a) retirement plan and Employer sponsored 403(b) plan.
• Company paid life and long term disability insurance.
• Flexible spending accounts.
• Generous PTO.
• Professional development opportunities.