Program Manager (GPD)

About the position

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions. Insight Housing's VA Grants per Diem Program, Going Home - Berkeley Vets (GHB) is an innovative low demand/low barrier transitional housing services program. We provide comprehensive wrap around services for homeless veterans who are experiencing homelessness, substance use issues and mental health issues. Veterans receive intensive case management, are linked to the medical and mental health capabilities of the VA, and are assisted with obtaining an income and housing.

Responsibilities

• Manage the day-to-day operations and contract deliverables of the Alameda GPD program.
• In collaboration with the Sr. Program Manager and Regional Director of SSVF Programs, hire, onboard, train, supervise, evaluate, and terminate as necessary all GPD program staff.
• Ensure that clients receive appropriate services as required by our GPD contracts.
• Review and approve all GPD intake files for program eligibility.
• Review and approve all financial assistance requests per GPD guidelines.
• Participate in all VA calls as assigned.
• Maintain files and statistical information and assist with preparation of program statistical reports to comply with government and foundation contracts.
• Oversee development of all individual client service plans, including specific goals, objectives and budget plans.
• Manage a caseload of veterans as required to ensure coverage.
• Conduct crisis intervention as needed.
• Meet with clients to resolve grievances.
• Collaborate with the Continuum of Care (CoC) and the other VA providers in Alameda County to ensure services are delivered efficiently.
• Actively participate in the Veteran By-Name List efforts in collaboration with the CoC and other VA providers in Alameda County.
• Participate in weekly meetings with VA liaison, and 2x monthly housing meetings.
• Create and approve staff schedules.
• Facilitate weekly program staff meetings and teleconferences.
• Collaborate with Senior Program Manager to plan and facilitate the House meetings.
• Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency's health and safety practices.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing's Code of Conduct.
• Perform other tasks as assigned.

Requirements

• Bachelor's degree in Social Services or related field preferred.
• Ability to complete CPR/First Aid Training.
• At least 3 years' direct experience providing services to individuals experiencing homelessness, mental health, substance abuse or other social issues. Translatable relevant internship and volunteer experience, and strong administrative experience will be considered.
• At least 1 year' experience with staff supervision and residential program management required. Demonstrated leadership and strong administrative skills will be considered.
• Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues and to trauma-informed approach to care of individuals.
• Lived or Veterans experience strongly preferred.
• Must be proficient in use of computer and Microsoft office suite (Work, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Excellent verbal and written communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
• Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.
• Ability to maintain professional conduct, attitude, and appearance at all times.

Nice-to-haves

• Experience with Homeless Management Information System (HMIS) a plus.
• Lived or Veterans experience strongly preferred.

Benefits

• Free Dental & Vision
• 19 Paid Holidays- Including 4 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)
• and many more!