Program Manager - Home Match - Contra Costa County

$80,000 - $80,000/Yr

Front Porch - Walnut Creek, CA

Full-time - Mid Level

Walnut Creek, CA

Nursing and Residential Care Facilities

About the position

The Program Manager for Home Match in Contra Costa County is responsible for managing a portfolio of program participants to help address the housing crisis in the Bay Area. This role involves conducting intakes, home visits, processing applications, and providing ongoing support to ensure successful home-sharing relationships. The Program Manager will also engage in community outreach to attract diverse applicants and increase program visibility.

Responsibilities

• Manage a portfolio of program participants, providing high-touch support during the application process.
• Process applications for new home seekers and home providers, including extensive database use, document collection, and running background checks.
• Conduct intake interviews to evaluate the compatibility of home seekers and home providers while triaging their needs with sensitivity and urgency.
• Offer warm-handoff referrals to other services that support housing stability.
• Assess the safety and suitability of potential site offerings via home visits and facilitate room readiness.
• Support participants throughout the matching process by making introductions based on shared communication styles and lifestyle preferences, facilitating living together agreements, and providing ongoing match support.
• Implement outreach campaigns and track results to recruit sufficient participants to meet program goals.
• Table at community events to share program information and recruit participants.
• Deliver flyers to partner organizations and post flyers in high-traffic areas across Contra Costa County.

Requirements

• Bachelor's degree in a relevant field or equivalent qualifications such as an Associate's degree with relevant experience.
• 2+ years of relevant experience in social services, account management, sales, case management, education, customer service, community outreach, housing justice organizing, real estate, or program coordination.
• Strong cultural competency and ability to work with diverse backgrounds, ages, and circumstances.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite and digital tools such as databases and Constant Contact.
• Strong verbal and written communication skills.

Nice-to-haves

• Established network of contacts in Contra Costa County and/or Alameda County including community-based organizations, schools, or community leaders and/or government officials.
• Experience in public speaking and community organizing.

Benefits

• Full-time position with a salary of $80,000 per year.
• Opportunity to work in a collaborative team environment addressing social justice issues.