Program Manager, HR Compliance - Employee Relations - Hybrid

$102,900 - $125,000/Yr

Acosta Group - Irving, TX

Full-time - Mid Level

Irving, TX

About the position

The Program Manager, HR Compliance - Employee Relations at Acosta Group plays a crucial role in ensuring the integrity of the organization by adhering to labor laws and regulations across the U.S. and Canada. This position is designed to foster a workplace culture that promotes fairness and consistency in employee treatment. The Program Manager will take a proactive and comprehensive approach to manage the HR compliance and employee relations landscape, which includes handling investigations, grievances, corrective actions, training, and separation processes. In this role, the Program Manager will develop and implement strategies to mitigate employee relations risks by analyzing data, creating policies, and delivering training. They will guide HR partners and investigators in employee relations investigations, ensuring that outcomes are fair and compliant with relevant laws. The Program Manager will also oversee compliance programs related to employment practices, ensuring that documentation is accurate and that key performance indicators are met. The position requires strong change management skills to build awareness within the management and HR community regarding compliance risks and to facilitate necessary changes in compliance programs. The Program Manager will also be responsible for overseeing performance management processes, ensuring that coaching and corrective actions are applied consistently across the organization. Additionally, the Program Manager will foster positive employee relations by addressing potential issues proactively and promoting transparent communication. They will oversee termination processes, ensuring compliance with laws and regulations, and will develop training programs focused on compliance for employees and managers. Regular audits and monitoring of compliance processes will be conducted to identify areas for improvement, and the Program Manager will be involved in policy development to align HR practices with legal requirements. Overall, this role is essential in maintaining a culture of compliance and continuous improvement within Acosta Group, ensuring that the organization meets its legal obligations while supporting its employees effectively.

Responsibilities

• Develop and implement an integrated approach to mitigate employee relations risks by analyzing data, developing policies and processes, building awareness, delivering training, and measuring impacts.
• Direct, guide and support other investigators and HR partners with employee relations investigations, and review outcomes and findings of cases to ensure appropriate recommendations are proposed.
• Lead the identification and resolution of critical workplace issues, ensuring compliance with laws, policies, and processes, and resolving disputes between employees and management.
• Demonstrate strong program management skills to develop, implement, and oversee compliance programs related to employment practices.
• Develop and present business cases, ensure accurate documentation of compliance processes, identify service level agreements (SLAs), measure key performance indicators (KPIs), and lead continuous improvement activities.
• Build management and HR community awareness of the employee relations and HR compliance environment and associated company exposure, while offering support with a comprehensive risk management approach.
• Oversee processes related to coaching and corrective action, ensuring fair and consistent application across the organization.
• Foster a culture of positive employee relations by proactively addressing potential issues and promoting a collaborative workplace through transparent communications.
• Oversee termination processes, including severance and exit procedures, and facilitate compliance with various laws and regulations.
• Develop and deliver training programs for new hires, current employees, and managers focused on compliance policies and procedures.
• Monitor SLAs and KPIs to ensure timely and effective compliance processes, and report on key metrics to drive continuous improvements.
• Conduct regular audits to ensure compliance with policy and legislation and identify opportunities to improve process discipline.
• Develop and revise HR policies that support compliance, align with Company standards, and support HR topics at the operational business level.
• Ensure the proper maintenance, access, and confidentiality of personnel files in compliance with legal requirements.
• Develop and improve employment practices processes and programs to support a culture of compliance, continuous improvement, and scalability for future growth.

Requirements

• Bachelor's degree in Labor Law, Human Resources, Employee Relations, Business, or related field; JD a plus.
• Ten (10) years of work-related human resources and employee relations experience with multistate experience required; international experience preferred.
• Professional Human Resources certification (PHR) or applicable HR accreditation strongly preferred.
• Experience supporting HR compliance with a large nonexempt population in retail, sales, or marketing environments a plus.
• Proven track record of leading complex employee relations investigations and ensuring HR compliance in similar sized, rapidly growing organizations.
• Demonstrated experience in managing HR projects and programs with a track record of effectively leading through influence, collaboration, and deep HR expertise.
• Knowledge of applicable local, state/province, and federal/national laws and regulations related to employment.
• Familiarity with key government agencies in HR compliance and employee relations domains, with the ability to educate internal teams on relevancy and make applicable recommendations.
• Strong technical aptitude, including experience with HRIS and case management systems data and reporting required; experience with Oracle HCM and ServiceNow preferred.
• Ability to communicate effectively with all levels of the organization, including facilitating training on employee relations and compliance topics.

Nice-to-haves

• Experience in a large corporate environment with a focus on compliance and employee relations.
• Advanced knowledge of Microsoft Office Suite.
• Experience with HRIS and case management systems.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling options
• Employee discount programs