Program Manager I

About the position

The Program Manager (PM) is part of the Client Services (CS) team that works closely with the internal CS team, direct customers, and across various functional departments. The PM manages customer projects/programs and drives the operational relationship with the customer, ensuring the needs of the customer are understood and delivered. This may include taking ownership of operational items and roadblocks the customer has navigating our internal NCR Voyix departments as well as anticipating future needs to further develop the customer partnership. The PM will be engaged throughout the customer lifecycle: from initial concept / new solution ideas through documenting requirements to execution, implementation, and management of said solution(s) until it is transitioned over to the NCR Voyix support team. Moreover, the PM will leverage customer feedback throughout the customer lifecycle to identify areas to enhance how NCR Voyix delivers our solutions to drive customer success.

Responsibilities

• Manage projects in size from $200,000 to $5,000,000 in services value.
• Establish and grow the customer relationship as trusted advisor.
• Conduct recurring program meetings with Global, National and Enterprise level customers.
• Own items through satisfactory resolution for the customers.
• Drive processes while understanding cross-functional team goals.
• Facilitate and run customer program meetings.
• Manage customer operational needs in relationship allowing Account Executive to focus on Strategy, Sales and Retention.
• Identify areas of opportunity where continuous improvement can be applied.
• Manage issues with a focus on global impact.
• Identify new business opportunities while partnering with the account team.

Requirements

• Bachelor's Degree or equivalent work experience.
• Minimum 8 years project/program management experience.
• Minimum 2 years account management or consulting experience.
• Proven project management skills.
• High level of proficiency in Microsoft 365, Microsoft Project or comparable collaboration tools.
• Advanced computer skills and ability to quickly learn proprietary applications and emerging technology.
• Effective communication skills, both written and verbal.
• Detail oriented with ability to identify potential issues, recommend and implement resolution plans.
• Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills.

Nice-to-haves

• Financial Industry experience is a plus.