Program Manager II (Data Governance)

Navy Federal Credit Union - Winchester, VA

Full-time

Winchester, VA

Credit Intermediation and Related Activities

About the position

The position involves managing, influencing, and leading the development direction and performance of business unit program initiatives. The role focuses on ensuring compliance with best practices for timely and effective program delivery and administration, while overseeing the implementation and coordination of moderately complex programs that impact business unit activities. The individual will be responsible for managing program deliverables, ensuring they are met on schedule and within budget, and facilitating management reviews throughout various phases of program development.

Responsibilities

• Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management.
• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans.
• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations.
• Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback.
• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals.
• Support qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training.
• Manage program budgets including risk and impact of changes to program plans.
• Identify and minimize risks or constraints that would impact program deliverables.
• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other projects/initiatives.
• Maintain/archive program documentation.
• Ensure program deliverables are met in accordance with expectations.
• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements.
• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions.
• Manage moderately complex programs.
• Serve on teams and task groups for programs or initiatives of considerable impact within the business unit &/or across the organization.
• Ensure effective program management from inception through implementation.
• Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures.
• Solve moderate to complex project-related problems.
• Interact effectively with managers and division/department management concerning program(s).
• Recommend improvements across division/department lines.
• Build relationships with management and key stakeholders.
• Create and implement an integrated roadmap for all aspects of data governance.
• Ensure data strategy and management practices are aligned in support of business objectives.

Requirements

• Experience in workflow and program development including development of requirements documents, procedures, and implementation plans.
• Significant experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment.
• Significant experience in collaborating across organizational boundaries and building partnerships across various functions.
• Experience in leading, training, guiding and mentoring others.
• Significant experience working with leadership and management in diverse and complex operational environments.
• Advanced planning, organizational and problem-solving skills.
• Advanced skill in identifying and analyzing business requirements and recommending solutions.
• Innovative thinking skills to solve problems and facilitate the decision-making process.
• Advanced verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences.
• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships.
• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience.
• Minimum of 3 years hands-on experience in applying and demonstrating impactful data governance program management in multiple areas such as data classification, metadata management and data quality.
• Experience with and awareness of emerging privacy and data governance related regulations.

Nice-to-haves

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience.
• Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives.
• Knowledge of systems and software used at Navy Federal.
• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services.
• Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience.
• Advanced project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the Best Companies for Latinos to Work for 2024
• Ranked in Computerworld Best Places to Work in IT
• Listed in Forbes 2024 America's Best Large Employers
• Recognized in Forbes 2023 The Best Employers for New Grads
• Included in Fortune Best Workplaces for Millennials 2023
• Ranked in Fortune Best Workplaces for Women 2023
• Listed in Fortune 100 Best Companies to Work For 2024
• Recognized by Military Times 2023 Best for Vets Employers
• Awarded Newsweek Most Loved Workplaces
• Received Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Ranked in Yello and WayUp Top 100 Internship Programs.