Program Manager II, Ops

$124,000 - $137,500/Yr

Uber - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

1,001-5,000 employees

Transit and Ground Passenger Transportation

About the position

As a Program Manager within the GSS AI & Data Solutions team at Uber, you will manage pilots and large-scale Gen AI/data labeling projects. This role is crucial for driving the successful execution of complex projects from inception to delivery, requiring a blend of technical knowledge, leadership skills, and business understanding. You will lead cross-functional programs, ensuring alignment with stakeholder objectives and delivering projects within budget and timelines.

Responsibilities

• Independently manage a team of data annotators to drive quality and efficiency.
• Deliver qualitative and quantitative insights to improve model development and maintenance based on customer needs.
• Define program scope, OKRs, and KPIs, ensuring alignment with stakeholder objectives.
• Coordinate with cross-functional teams across ops, engineering, and product for all data annotation needs.
• Own the program budget and drive efficiency while maintaining high quality.
• Identify and mitigate program risks and issues, ensuring timely escalation and resolution.
• Analyze program performance and implement optimizations to improve efficiency and outcomes.
• Provide regular program updates to stakeholders, including executive leadership, and conduct business reviews.

Requirements

• Minimum 3.5 years of experience in program management or operations management (5 years preferred).
• Experience in solving structured and ambiguous problems at scale with strong attention to detail.
• Strong analytical and quantitative skills with the ability to use data and metrics to support decisions.
• Experience working on large-scale projects, particularly in LLM evaluations, Gen AI projects, or ML-based data annotation.
• Vendor/account management experience.
• Bachelor's Degree obtained.

Nice-to-haves

• Experience working with scaled operations teams.
• Exposure to ML-based projects.
• Excellent written and verbal communication skills.
• Ability to influence across a broad variety of job functions.
• Self-motivated with a strong affinity for strategic problem solving and operations management.
• Willingness to explore and learn new technologies and hybrid processes.

Benefits

• Participation in Uber's bonus program.
• Potential equity award and other types of compensation.
• Various benefits as detailed on Uber's careers page.