Program Manager III

$80,097 - $84,312/Yr

Volunteers of America - Santa Ana, CA

Full-time - Mid Level

Santa Ana, CA

1,001-5,000 employees

Social Assistance

About the position

The Program Manager III at Volunteers of America Los Angeles is responsible for managing a large and complex program that encompasses multiple functions and services. This role involves overseeing resources, coordinating efforts among program team members, and ensuring that all goals and objectives are met according to contract and budget guidelines. The Program Manager will spend a significant amount of time (50% or more) achieving organizational objectives through the coordinated efforts of subordinate staff and community partners, focusing on the target population.

Responsibilities

• Develop and manage project budget, project development, performance goals, and service delivery for service programs in accordance with stated grant requirements.
• Develop program policies, procedure plans, and associated communications documents.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Develop best practices and tools for project execution and management.
• Train, coach, and manage service team on program requirements, tools, and methods to meet those requirements.
• Effectively communicate project expectations to team members and senior management in a timely and clear fashion.
• Delegate tasks and responsibilities to appropriate personnel.
• Manage multiple teams of staff located at various work sites.
• Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided.
• Ensure program interim and final goals and requirements are achieved.
• Prepare monthly budget reports and proposals.
• Estimate and allocate resources that participants may need in order to achieve project goals.
• Create and analyze budget, reports, and program goals.
• Communicate with funder on an ongoing basis.
• Collaborate with community partners for services and housing opportunities to program participants.
• Coach, mentor, and supervise project team members and influence them to take positive action and accountability for their assigned work.
• Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program, and its participants in all networking and public relations opportunities.
• Effectively prioritize and execute tasks in high-pressure situations.

Requirements

• Bachelor's degree in Social Work or a related discipline, or a combination of relevant education and experience (4 years).
• 5 years of experience in Social Services Program Management, Coordination, or Supervision.
• Minimum of 4 years of direct experience in Staff Management.
• Experience in Homeless Services, Department of Mental Health, and/or Substance Use Disorder (DMC) Programs.
• Budget Management/Oversight Experience.
• Experience managing programs with over 10 staff, serving clients with multiple modalities.

Nice-to-haves

• Master of Social Work or discipline related to Program services.
• History of working with multiple community partners, with existing relationships being a major plus.
• Experience connecting clients to community and government resources.
• Experience serving the target community (veterans, homeless, at-risk youth, etc.).
• Extensive experience with large and complex social services programs, serving clients with various levels of acuity and need.
• Bilingual in English and Spanish.
• Well informed of organizational priorities and procedures.
• Knowledge about community resources.
• Experience with HMIS and other relevant databases used by partner service providers.

Benefits

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance