Program Manager III

Navy Federal Credit Union - Winchester, VA

Full-time - Mid Level

Winchester, VA

Credit Intermediation and Related Activities

About the position

The position involves managing, influencing, and leading the development direction and optimal performance of business unit program initiatives. The role requires the development, implementation, evaluation, and leadership to ensure compliance with best practices for timely and effective program delivery and administration. The individual will oversee multiple complex programs, ensuring management review from concept through various phases including planning, analysis, design, testing, implementation, and transition, while managing program deliverables within scope and budget.

Responsibilities

• Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management.
• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans.
• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations.
• Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback.
• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals.
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training.
• Manage program budgets including risk and impact of changes to program plans.
• Identify and minimize risks or constraints that would impact program deliverables.
• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern, that may impede or impact other programs/projects/initiatives.
• Maintain/archive program documentation.
• Ensure program deliverables are met in accordance with expectations.
• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements.
• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions.
• Manage multiple, large, and highly complex programs.
• Serve on teams and task groups for programs or initiatives of significant impact within the business unit &/or across the organization.
• Ensure effective initiative management of programs from inception through implementation.
• Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures.
• Participate in developing, modifying and executing department policies, standards, and processes.
• Provide guidance on issues having department and/or organization-wide impact.
• Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities.
• Solve highly technical and complex problems.
• Perform other duties as assigned.

Requirements

• Significant experience in workflow and program development including development of requirements documents, procedures, and implementation plans.
• Extensive experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment.
• Extensive experience in collaborating across organizational boundaries and building partnerships across various functions.
• Significant experience in leading, training, guiding and mentoring others.
• Extensive experience in working with leadership and management in diverse and complex operational environments.
• Expert project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation.
• Expert planning, organizational and problem-solving skills.
• Expert skill identifying and analyzing business requirements and recommending solutions.
• Expert innovative thinking skills to solve problems and facilitate the decision-making process.
• Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences.
• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships.
• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience.

Nice-to-haves

• Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives.
• Knowledge of systems and software used at Navy Federal.
• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services.
• Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience.
• Project Management Professional (PMP), or the equivalent combination of training, education, and experience.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the Best Companies for Latinos to Work for 2024
• Ranked in Computerworld® Best Places to Work in IT
• Listed in Forbes® 2024 America's Best Large Employers
• Recognized in Forbes® 2023 The Best Employers for New Grads
• Included in Fortune Best Workplaces for Millennials™ 2023
• Ranked in Fortune Best Workplaces for Women ™ 2023
• Listed in Fortune 100 Best Companies to Work For® 2024
• Recognized by Military Times 2023 Best for Vets Employers
• Awarded Newsweek Most Loved Workplaces
• Received Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Ranked in Yello and WayUp Top 100 Internship Programs