Program Manager, Implementation Standards

Corpay - Brentwood, TN

Full-time - Manager

Hybrid - Brentwood, TN

Administrative and Support Services

About the position

Corpay is currently looking to hire a Program Manager, Implementation Standards within our Implementations Division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will work closely with leadership and key internal stakeholders to promote a culture of excellence. This role owns the program that audits existing processes and proactively recommends best practices. In areas where no process exists, this team member will advocate for new practices to improve the efficiency of the implementations and vendor enrollment teams. Additionally - this role will be responsible for building and maintaining best in industry process documentation, as well as training team members on both the recommended practices and documentation. Facilitating scalable change will be critical to success in this role.

Responsibilities

• Responsible for establishing, deploying and maintaining best practice methods
• Establish clear internal process, documents, reporting, and ceremonies to facilitate adoption and overall utilization of best practices
• Communicate current state and progress of program best practices and continuous process improvement efforts
• Collaborate with leadership to stay ahead of operational trends and manage exceptions
• Think systematically in putting in place processes that can scale and sustain a large cross-functional organization
• Draw insights from qualitative and quantitative analysis, synthesize summaries and make recommendations
• Create compelling presentations to effectively communicate complex issues to the executive team and to external stakeholders
• Assesses training needs and conducts training with internal stakeholders

Requirements

• Bachelor's degree is required; or equivalent combination of education and experience that is required for the job
• 7+ years of experience in a professional work environment
• 5+ years of experience with implementations, client support, or customer-interfacing roles
• Demonstrated experience with process auditing and process improvement
• Strong interpersonal skills, solid analytical skills and attention to details
• Strategic thinker and ability to understand various client's businesses, technology and financials
• Demonstrated ability to work calmly in a fast-paced team environment
• Excellent communication skills, both verbal and written
• Demonstrated ability to conduct virtual presentations and effectively facilitate meetings
• Keep informed of new enhancements to the system
• Familiarity with project management software, tools and techniques

Nice-to-haves

• Accounting knowledge is strongly preferred
• Knowledge of payment processing industry preferred

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes