Program Manager, Inflight Purser Program

American Airlines Group - Dallas, TX

Full-time - Mid Level

Dallas, TX

Air Transportation

About the position

As a Program Manager for the Inflight Purser Program at American Airlines, you will be responsible for overseeing all aspects of the Purser Program, which is integral to the Flight Service organization. This role requires you to ensure that the 3,000 Pursers are equipped with the necessary training, resources, and engagement to provide exceptional onboard leadership to flight attendants and outstanding service to customers. You will be part of the Purser Team within the Flight Service group, where your contributions will directly impact the quality of service provided to passengers. Your responsibilities will include managing the curriculum and coordination of all Initial Purser Training, organizing Purser Leadership Conferences, and facilitating Purser Business Meetings. You will also coordinate and facilitate the Purser Advisory Council (PAC) and engage Pursers through various development and collaboration opportunities. Additionally, you will administer the Assessment program for new Pursers and document, process, and maintain paperwork for Purser candidates. Collaboration is key in this role, as you will work with Labor, Legal, People Business Partners, and Flight Service Representatives on contractual issues related to Pursers. Furthermore, you will promote and participate in UNICEF Champions for Children events, field visits, monthly conference calls, and in-person meetings. This position may require some travel and the ability to work on weekends and extended hours, reflecting the dynamic nature of the airline industry and the need for flexibility in managing the Purser Program effectively.

Responsibilities

• Responsible for all aspects of the Purser Program
• Oversees the curriculum and coordination of all Initial Purser Training
• Manages Purser Leadership Conferences and Purser Business Meetings
• Coordinates and facilitates Purser Advisory Council (PAC)
• Engages Pursers through development and collaboration opportunities
• Administers the Assessment program for new Pursers
• Documents, processes and maintains paperwork for Purser candidates
• Collaborates on contractual issues related to Pursers with Labor, Legal, People Business Partners, and Flight Service Representatives
• Promotes and participates in UNICEF Champions for Children events, field visits, monthly conference calls and in-person meetings

Requirements

• Bachelor's degree or equivalent experience/training
• 3+ years of Flight Service experience or relevant experience
• Knowledge of Microsoft Office including Word, Excel, Outlook, PowerPoint
• Excellent interpersonal skills, including written and spoken presentation
• Effective organizational, project planning, and management skills
• Exceptional leadership and decision-making skills
• Ability to work independently and as a member of a team with sound judgment
• Ability to handle multiple assignments, complete projects on time and perform under pressure and respond to changing priorities
• Ability to maintain confidentiality of sensitive information

Nice-to-haves

• Pursuer qualification
• Training and facilitation experience

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Employee assistance program
• Pet insurance
• Travel perks including access to 365 destinations and 6,800 daily flights
• Wellness programs
• 401(k) Program with employer contributions after one year
• Discounts on hotels, cars, cruises and more