Program Manager - IT Asset Management

Flagstar Bank - New York, NY

Full-time

New York, NY

Credit Intermediation and Related Activities

About the position

The IT Asset Program Manager is responsible for overseeing the management of the bank's technology hardware and software asset portfolios across the enterprise. Utilizing ServiceNow HAM/SAM Pro, the Program Manager will capture, monitor, record, analyze, and optimize hardware and software-related assets. This role is pivotal in enhancing IT Asset Management through robust process improvements, applying Software/Hardware Asset Management principles, and leveraging project management skills to maximize both operational and financial efficiency. A critical aspect of this position involves fostering and maintaining relationships with key stakeholders to ensure program compliance with regulations such as FDIC, GLBA, and SOX. The Program Manager will be tasked with planning and remediating non-compliant issues related to end-of-life (EOL) assets and software licensing. The ideal candidate must possess experience working in a large bank environment regulated by the FDIC and/or OCC, ensuring that all IT asset management practices align with the institution's strategic goals and regulatory requirements. In this role, the Program Manager will develop and enforce asset lifecycle management policies and procedures, provide strategic guidance on IT Asset Management (ITAM) practices to senior executives, and establish strong partnerships with IT teams to maintain data integrity and completeness of the IT asset inventory. Staying updated on regulatory requirements within the financial industry is essential, as is ensuring compliance with applicable federal, state, and local laws. The Program Manager will also generate regular reports for senior leadership, offering insights into IT asset performance, compliance status, and risk mitigation strategies, while championing continuous improvement initiatives to enhance processes.

Responsibilities

• Develop and enforce asset lifecycle management policies and procedures aligned with the institution's strategic goals and regulatory requirements leveraging ServiceNow ITAM module.
• Provide strategic guidance and thought leadership on ITAM practices to senior executives and stakeholders.
• Establish strong partnerships with IT teams to successfully manage and maintain the data integrity and completeness of the IT asset inventory.
• Stay updated on regulatory requirements related to IT asset management within the financial industry.
• Ensure that all ITAM practices and processes adhere to relevant compliance standards, providing documentation and reporting as necessary.
• Generate regular reports for senior leadership and stakeholders, offering insights into IT asset performance, compliance status, risk, KRIs, and mitigation strategies.
• Champion continuous improvement initiatives by identifying opportunities for process enhancements and guiding the team in implementing changes.
• Ensure compliance with applicable federal, state and local laws and regulations, completing all required compliance training.

Requirements

• High School Diploma, GED, or foreign equivalent required.
• Bachelor's degree and 5 years of related work experience or 9 years of comparable work experience.
• 5 years of experience in building IT Asset management framework.
• 3 years program management experience.
• Large bank (FDIC/OCC) experience required.
• Good problem-solving skills.
• Creative thinker to provide innovative solutions to complex development challenges.
• Experience with ServiceNow or other asset management systems.
• Proven ability to work well within a team environment.

Nice-to-haves

• ITIL, Helpdesk Institute (HDI), PMI, Cisco or Microsoft Certifications preferred.