USAA - San Antonio, TX
posted about 1 month ago
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. The Program Manager Lead (Talent Strategy) will join the Life Company Chief of Staff and Shared Services Team, which is responsible for designing and delivering the Life Company People and Location Strategy. This includes providing learning and development offerings to ensure a skilled workforce, optimizing experiences for front-line employees through effective contact center management, and delivering best-in-class employee experiences. The role involves oversight of the Life Company employee experience program, focusing on long-term strategic workforce planning, employee sentiment, and talent programs such as internships and early talent initiatives. As a Program Manager Lead, you will manage, execute, and deliver large-scale programs that consist of multiple projects, ensuring alignment with the Chief of Staff's strategic imperatives. You will work to achieve multi-year program deadlines, manage scope, and ensure overall program benefits are realized. This position requires collaboration with cross-functional teams to develop and execute change plans in accordance with USAA's change methodology or industry best practices. The role is based in San Antonio, TX, and requires in-office presence four days a week, with no relocation assistance available.