Program Manager, Learning & Development

HealthEdge - Dover, DE

Full-time - Mid Level

Remote - Dover, DE

About the position

The Program Manager, Learning & Development at HealthEdge Software Inc. is responsible for leading the internal HRP consulting training initiatives to enhance operational effectiveness within the HRP consulting services division. This role focuses on the continual optimization of training programs, ensuring alignment with organizational goals and industry standards, while fostering a culture of continuous learning and development. The manager will utilize Generative AI to streamline the development of training materials and optimize business workflows.

Responsibilities

• Direct the overall operations of the consulting training and development program, including program planning and execution.
• Provide strategic guidance and direction to team leadership, ensuring the successful design and execution of training initiatives, and other optimization opportunities with a focus on integrating AI into our processes.
• Develop and implement comprehensive training strategies, leveraging industry best practices and emerging trends to enhance program effectiveness.
• Collaborate with all stakeholders to ensure that training efforts support business objectives and meet the needs of diverse audiences.
• Evaluate program effectiveness using metrics and feedback mechanisms, making data-driven recommendations for continuous improvement.
• Stay abreast of developments in training and development, incorporating new tools, technologies, and methodologies into our programs as appropriate.
• Represent the training and development function at meetings and events, serving as a subject matter expert and advocate for talent development.
• Act as a liaison with Education Services team to identify gaps in training content and provide inputs.
• Utilize knowledge of HealthRules Payer and the HRP GPS consulting team's implementation strategies to ensure that training programs meet the unique needs of our organization and industry.
• Design, deliver, and implement online and consulting training programs, including virtual sessions and blended learning solutions, to ensure that consultants have the necessary knowledge and skills to succeed in their roles.
• Utilize Generative AI to create tailored training modules that address specific scenarios and challenges our teams may encounter.
• Compile insights from SMEs into comprehensive training materials that reflect real-world applications and success stories.
• Help compile Customer insights / scenarios / case studies into comprehensive training materials that reflect real-world applications and success stories.
• Create Just-In-Time (JIT) training.

Requirements

• Advanced degree in Education and Business Administration, or related fields.
• 5-8 years of experience in training and development, with a proven track record of success in designing and delivering effective training programs.
• Experience creating and delivering training programs for health care software implementation teams is a plus.
• Exceptional verbal and written communication skills.
• Knowledge of generative AI tools that support training and content needs.
• Ability to influence others in a matrixed environment.
• Flexible in adapting to changing priorities.
• Self-motivated, proactive, and able to work well under pressure in a fast-paced, results-oriented environment.
• Functional knowledge of HealthRules Payer and consulting practices, with the ability to incorporate industry-specific content into training materials.
• Experience in LMS administration, including the design, implementation, and maintenance of online training modules and resources.
• Strong leadership, strategic planning, and stakeholder management skills.
• Excellent communication and interpersonal abilities, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Demonstrated ability to think critically, solve problems, and make decisions in a fast-paced environment.
• Commitment to continuous learning and professional development.
• Ability to challenge the status quo to continuously improve processes and offerings.