Program Manager, Learning & Development

HealthEdge - Albany, NY

Full-time - Mid Level

Remote - Albany, NY

About the position

The Program Manager, Learning & Development at HealthEdge Software Inc. is responsible for leading internal HRP consulting training initiatives to enhance operational effectiveness within the HRP consulting services division. This role focuses on continuous learning, program evaluation, and the integration of Generative AI to optimize training materials and workflows, ensuring alignment with organizational goals and industry standards.

Responsibilities

• Direct the overall operations of the consulting training and development program, including program planning and execution.
• Provide strategic guidance and direction to team leadership for successful design and execution of training initiatives.
• Develop and implement comprehensive training strategies leveraging industry best practices.
• Collaborate with stakeholders to ensure training efforts support business objectives and meet diverse audience needs.
• Evaluate program effectiveness using metrics and feedback mechanisms for continuous improvement.
• Incorporate new tools, technologies, and methodologies into training programs as appropriate.
• Represent the training and development function at meetings and events as a subject matter expert.
• Act as a liaison with the Education Services team to identify gaps in training content.
• Utilize knowledge of HealthRules Payer and HRP GPS consulting strategies to tailor training programs.
• Design, deliver, and implement online and consulting training programs, including virtual sessions and blended learning solutions.
• Utilize Generative AI to create tailored training modules and compile insights from SMEs into training materials.
• Assist in creating Professional Development learning pathways and certification programs for consulting staff.
• Support the development and operationalizing of departmental processes and initiatives.
• Recommend changes to improve and streamline processes based on analytical findings.

Requirements

• Advanced degree in Education, Business Administration, or related fields.
• 5-8 years of experience in training and development with a proven track record in designing and delivering effective training programs.
• Experience in creating and delivering training programs for healthcare software implementation teams is a plus.
• Exceptional verbal and written communication skills.
• Knowledge of generative AI tools that support training and content needs.
• Ability to influence others in a matrixed environment.
• Flexible in adapting to changing priorities and self-motivated.
• Functional knowledge of HealthRules Payer and consulting practices.
• Experience in LMS administration, including design and maintenance of online training modules.
• Strong leadership, strategic planning, and stakeholder management skills.

Nice-to-haves

• Experience in healthcare software implementation training.
• Familiarity with online training module design and administration.

Benefits

• Full-time, permanent employment
• Remote work flexibility
• Diversity and inclusion initiatives
• Professional development opportunities