Program Manager - Martech

Kforce - Redmond, WA

Full-time

Redmond, WA

Administrative and Support Services

About the position

The Program Manager will be responsible for driving support tickets to resolution, collaborating with technical experts, and ensuring effective communication regarding ticket statuses. This role involves documenting platform expansion needs, developing training modules for marketing teams, and maintaining progress tracking for team objectives. The Program Manager will also assist in creating training and documentation for new features in the marketing technology stack.

Responsibilities

• Drive support tickets to resolution.
• Assess, summarize, and submit new support tickets for marketers to engineering partners.
• Partner with technical experts to troubleshoot and resolve issues.
• Communicate regularly on the status of tickets and share insights to reduce future escalations.
• Run a weekly meeting focused on ticket status and resolutions.
• Document platform expansion needs through Business Requirements Documentation.
• Conduct desk research and build expertise in internal tooling systems.
• Aid in the development and execution of training modules for marketing teams.
• Develop training and documentation for new features in the Martech stack.
• Maintain and track the team's progress and annual objectives, including data gathering and PowerPoint presentations.

Requirements

• Degree is not required, but nice to have.
• Previous experience and a passion for tech is most important.
• PMI or PMP certification preferred.
• 3-5 overall years of experience in the field.
• 4+ years of experience with advertising platforms (Microsoft Advertising, Google Ads, Facebook Ads, etc.).
• 4+ years of experience with cross-functional teams.
• 4+ years of experience with technical/business content writing.
• Significant previous experience supporting big marketing technology (martech) platform technologies.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)
• Life insurance
• Disability insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on Service Contract Act projects