Program Manager MBA Graduate (TikTok Shop - Governance and Experience) - 2025 Start (MBA)

$120,000 - $190,000/Yr

Tiktok - Seattle, WA

Full-time - Entry Level

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The position is for a graduate role within TikTok's E-commerce Governance and Experience team, focusing on enhancing customer experiences across the platform. The role involves leading cross-functional projects, conducting data analysis, and driving improvements in product and process development. Successful candidates will have the opportunity to contribute to TikTok's mission of inspiring creativity and bringing joy while working in a dynamic and innovative environment.

Responsibilities

• Own strategies and processes that enhance experience across the platform
• Lead multiple projects across Product, policy, operations and technical teams to define and scope the necessary strategy and workflows to be developed
• Build strong relationships with cross-functional partners developing trust and mutual respect
• Conduct data analysis and provide metrics-driven insights on experience journeys and touchpoints, governance, and seller and customer trends for weekly/monthly meetings
• Draw on root cause analysis and trend reporting to solicit and drive broader resolutions
• Drive cross-functional product and process development and improvements and work with internal teams to collaborate, drive prioritization, analyze and resolve complex issues

Requirements

• Completion of MBA no later than December 2025
• Strong data analysis skills and proficiency in using Excel and SQL
• Excellent logical reasoning skills, resource integration abilities, teamwork skills, communication, and ability to handle pressure
• Ability to work autonomously in a fast paced, highly demanding and ambiguous environment
• Strong sense of ownership and a results-oriented mindset
• Track record of strong project delivery in project and program management settings
• Ability to organize and lead cross-functional teams to achieve ambitious goals

Nice-to-haves

• 1 - 2 years of Marketplace experience working for well-known e-commerce platforms
• Experience in process development and process improvement, Six Sigma a plus

Benefits

• 100% premium coverage for employee medical insurance
• Approximately 75% premium coverage for dependents
• Health Savings Account (HSA) with a company match
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans
• Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care
• 10 paid holidays per year
• 17 days of Paid Personal Time Off (PPTO)
• 10 paid sick days per year
• 12 weeks of paid Parental leave
• 8 weeks of paid Supplemental Disability
• Mental and emotional health benefits through EAP and Lyra
• 401K company match
• Gym and cellphone service reimbursements