Program Manager MBA Graduate (TikTok Shop - Traffic Governance) - 2025 Start (MBA)

$120,000 - $190,000/Yr

Tiktok - Seattle, WA

Full-time - Entry Level

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The role is part of TikTok's E-commerce Governance and Experience team, responsible for ensuring a safe and trustworthy marketplace for users, sellers, and creators. The position focuses on building and maintaining governance and experience strategies for the 'Shop' section of TikTok, enhancing user satisfaction through effective policies and operational processes.

Responsibilities

• Create & maintain operational processes for a trusted shopping experience across all channels.
• Continuously monitor, audit, and tag low-quality product listings on the Shop Tab.
• Provide regional-specific recommendations and insights to cross-functional teams.
• Stay updated on e-commerce compliance standards and industry best practices.
• Monitor feedback and user perception to improve the Shop Tab experience.
• Partner with data analytics and science teams to monitor Shop Tab performance.
• Query & analyze data to identify issues and support customer service.

Requirements

• Currently pursuing an MBA degree.
• Fast learner with good judgment and original thinking.
• Excellent documentation, presentation, communication, organizational, and analytical skills.

Nice-to-haves

• 2+ years of relevant technical experience (PM, Engineering, Data Science, etc.).
• Experience in E-commerce, particularly in the US region.
• Understanding of consumer shopping habits and governance strategies.
• Proven ability to make quick and effective decisions.
• Experience in building product merchandising strategies.

Benefits

• 100% premium coverage for employee medical insurance.
• Approximately 75% premium coverage for dependents.
• Health Savings Account (HSA) with company match.
• Dental and Vision insurance.
• Short/Long term Disability insurance.
• Basic Life, Voluntary Life, and AD&D insurance plans.
• Flexible Spending Account (FSA) options.
• 10 paid holidays per year.
• 17 days of Paid Personal Time Off (PPTO).
• 10 paid sick days per year.
• 12 weeks of paid Parental leave.
• 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match.
• Gym and cellphone service reimbursements.