Program Manager, NASC Network Planning

$77,200 - $141,500/Yr

Amazon - Nashville, TN

Full-time - Mid Level

Nashville, TN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Program Manager for NASC Network Planning at Amazon will play a crucial role in enhancing the efficiency and effectiveness of the North America Sort Center network. This position focuses on leveraging strong analytical skills to drive operational excellence, improve volume planning, and optimize network flow. The successful candidate will collaborate with various teams to identify opportunities for process improvements and will be responsible for developing key performance indicators and metrics to support decision-making.

Responsibilities

• Work with teams across Amazon to identify opportunities and provide data driven decision support to improve volume planning and forecast accuracy for sort center operations.
• Communicate network changes, programs and events that will impact future sort and delivery operations to various stakeholders.
• Lead and manage the development of automated predictive and network flow optimization solutions.
• Identify and analyze opportunities to service new initiatives/programs.
• Own the design and development of ongoing metrics, key performance indicators, reports, dashboards to drive key business decisions.
• Provide analytical network support to improve quality and standard work results.
• Deep dive process breakdowns and provide recommendations to sustainably resolve issues.
• Collaborate with BI/Data Engineer teams and drive the collection of new data and the refinement of existing data sources to continually improve data quality.
• Foster culture of continuous improvement through mentoring, feedback, and metrics.

Requirements

• Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice-to-haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience of Six Sigma/Lean analytical techniques

Benefits

• Full range of medical benefits
• Financial benefits including equity and sign-on payments
• Comprehensive employee benefits package