Gartner - Irving, TX
posted 2 months ago
The New Hire Experience Program Manager will be responsible for owning and implementing enhancements for the program, processes, and digital experience of all global new hires from offer through onboarding. This role is crucial in managing and maintaining all existing enterprise-wide global New Hire Experience program deliverables, which aim to provide a consistent, scalable, and exceptional experience for all new hires at Gartner. The goal is to drive consistent new hire program execution across the organization. In this position, you will provide day-to-day product and program management, coordinating competing priorities, milestones, and interdependencies between various teams. You will create, build, and maintain all project management collateral, including project plans, shared drives, meeting cadences, leadership briefings, and operational proposals. Building and maintaining strong cross-functional stakeholder relationships is essential for effective daily partnership with HR Centers of Excellence, Business Process Owners across HR, HRIS, IT, and Finance. You will be responsible for agile management of priorities, balancing existing identified projects while proposing new projects and opportunities to enhance the new hire experience. Examples of existing projects include managing the global new hire orientation schedule and logistics, improving global offer letters, and enhancing Workday business processes. Monitoring new hire experience performance and identifying opportunities for improvement through metrics such as surveys, tickets, and touchpoints will also be part of your responsibilities. Additionally, you will manage ongoing enhancements and strategize actionable outcomes based on the new hire survey, working closely with the Associate Listening Team. You will handle issue escalation, providing guidance and directly addressing escalated issues. Researching and recommending best practices that drive efficiencies across people, processes, and technology will be key to your success in this role. Finally, you will develop a comprehensive product roadmap that balances immediate priorities with aspirational future states.