Program Manager - Next Step, Geauga County - Full-Time

$45,000 - $45,000/Yr

Family & Community Services - Chardon, OH

Full-time - Mid Level

Chardon, OH

Social Assistance

About the position

The Program Manager for Next Step in Geauga County is responsible for overseeing the operations of a shelter that provides housing assistance, crisis intervention, and case management support to young adults aged 18-24 who are experiencing homelessness or aging out of foster care. This full-time position involves collaboration with various social service agencies, managing staff, and ensuring the quality and effectiveness of program services.

Responsibilities

• Oversees planning, case reviews, and program goal achievement.
• Collaborates with Courts, Law Enforcement, Prosecutors, Legal Services, Hospitals, WomenSafe, and other Social Service Agencies to minimize victimization.
• Works with Jobs and Family Services, Metropolitan Housing Authorities, and other agencies to address homelessness issues.
• Maintains a positive program image in the community.
• Evaluates and improves program services and activities continuously.
• Conducts professional and confidential intakes and assessments for victims of violent crime.
• Provides case management and follow-up with clients and service providers.
• Attends court hearings with legal advocacy clients to explain procedures and support decisions.
• Maintains client files and records confidentially and reports statistics as required.
• Oversees the solicitation and acceptance of donated goods and services.
• Models behavior needed for growth and development.
• Recruits, hires, trains, supervises, and evaluates shelter specialist staff.
• Identifies funding sources to meet programmatic needs.
• Supervises the Case Manager and provides feedback on case management.
• Communicates maintenance needs and submits work order requests.
• Facilitates shelter staff meetings and attends agency in-services.

Requirements

• Management experience preferred.
• Knowledge of client-centered crisis intervention skills.
• Ability to model open communication and work in a team environment.

Nice-to-haves

• Experience in social services or related fields.
• Familiarity with legal advocacy and court procedures.

Benefits

• Health insurance coverage.
• Paid time off.
• Professional development opportunities.