Program Manager Oncology Care Navigator - Chemotherapy - Full Time

CHRISTUS Health - Texarkana, TX

Full-time

Texarkana, TX

Ambulatory Health Care Services

About the position

The Oncology Care Navigator serves as a patient advocate, providing support and acting as a liaison between patients and physicians. This role coordinates patient education, treatment, and follow-up for oncology patients, promoting optimal care and working with a diverse group of individuals including families, physicians, nurses, and other hospital staff. The Navigator also connects cancer patients with community resources and assists with support groups, outreach, and educational programs related to wellness and cancer care.

Responsibilities

• Serve as the primary contact person for all Oncology patients and follow them throughout the care continuum.
• Collaborate with inpatient care management resources during patient admissions.
• Identify client needs regarding healthcare access and barriers to treatment plans.
• Track appointments with PCPs and surgeons to ensure timely delivery of services.
• Monitor the online appointment portal and follow up with patients to promote compliance.
• Facilitate charity care for uninsured patients and maintain communication with patients and healthcare providers.
• Track quality measures and report results during meetings.
• Lead a multidisciplinary committee for cancer patient care and coordinate regular meetings to monitor patient progress.
• Ensure all cancer patients receive appropriate medical care, imaging, referrals, and remain engaged in their care.
• Develop and maintain Cancer Support Groups and participate in weekly physician multidisciplinary conferences (Tumor Board).
• Educate patients about expectations before, during, and after diagnostic and treatment procedures.
• Develop and revise patient education materials and provide staff and community education as required.
• Travel to physician offices and/or other hospital sites as needed and complete reminder calls.
• Regularly meet with physicians, staff, patients, and families to identify and resolve problems or concerns.

Requirements

• Associate's degree in nursing required.
• 3 years of direct healthcare experience required.
• Bilingual in English/Spanish preferred.
• Experience in community outreach, Imaging, Radiation Therapy, Chemotherapy, or Oncology preferred.
• Experience working in partnership with healthcare professionals in a clinical setting is highly preferred.
• Previous Oncology/Cancer Services navigator work experience preferred.
• RN License in state of employment or compact required.

Nice-to-haves

• Breast Patient Navigator certification preferred.

Benefits

• Full-time work schedule of 5 days, 8 hours each day.