Program Manager, Organization Change Management (Local / Hybrid)

Republic Airways - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

5,001-10,000 employees

Air Transportation

About the position

The Program Manager, Organization Change Management plays a pivotal role in our organization's strategic initiatives that drive transformative change. With a focus on leveraging proven change management methodologies, this role is dedicated to ensuring the seamless adoption of new technology and processes across the organization. The purpose is to cultivate a culture of adaptability, enhance organizational readiness, and minimize resistance to change. Through effective communication, collaboration, and training, this role empowers employees to embrace innovation, fostering a dynamic environment where each team member contributes to the success of our evolving initiatives.

Responsibilities

• Develop and implement change management strategies for multiple strategic initiatives to ensure smooth adoption of technology and processes.
• Utilize established change management methodologies to assess organizational readiness and create tailored plans for successful transitions.
• Collaborate with project teams to identify potential challenges and proactively address resistance to change.
• Support communication efforts by enabling the design, development, delivery, and management of key communications.
• Develop a playbook that can be used or adapted for multiple projects.
• Lead training sessions and workshops to equip employees with the necessary skills and knowledge to embrace new technology and processes seamlessly.
• Coach people managers and supervisors on change management methodologies and resistance management techniques.
• Monitor and evaluate the effectiveness of change initiatives, making data-driven adjustments to enhance overall adoption rates.
• Identify, analyze, and prepare risk mitigation tactics.
• Act as a liaison between project stakeholders, ensuring alignment of change management efforts with organizational objectives.
• Provide ongoing support to employees during the transition period, addressing concerns and facilitating a positive change experience.
• Train, mentor and develop change agents throughout the organization.
• Develop and maintain documentation related to change management processes, lessons learned, and best practices.

Requirements

• Bachelor's degree (B.A. /B.S.) in Business, Education, Computer Science, Psychology, or similar field
• 8 + years leading change management initiatives for complex technology programs/projects.
• Change Management certification (Prosci, ACMP/CCMP, CMI or similar)
• Proven experience in change management in a technology-driven environment.
• Strong understanding of change management methodologies and their application to diverse organizational cultures.
• Excellent communication and interpersonal skills, with the ability to influence and build trusted relationships at all levels of the organization.
• Demonstrated ability to create and execute effective change management plans that drive successful system adoption.
• Project management skills and the ability to work collaboratively with cross-functional teams.
• Analytical mindset with the ability to assess and interpret data related to change initiatives.

Nice-to-haves

• Experience working in a digital environment as part of a team building and delivering applications.
• Strong business acumen.
• Previous airline experience.
• Takes initiative and is self-motivated to drive innovation and change.

Benefits

• Healthcare benefits including medical, dental, and vision coverage.
• 401K plan with 3% matching for initial corporate employees.
• Employee discount programs and travel perks.
• Voluntary short and long-term disability insurance.
• Company-paid life insurance.