Program Manager - Pathway Home

$75,000 - $75,000/Yr

Helpline Youth Counseling - East Los Angeles, CA

Full-time - Mid Level

East Los Angeles, CA

Social Assistance

About the position

The Program Manager for Pathway Home is responsible for overseeing the development, implementation, and daily operations of the program aimed at assisting individuals transitioning out of homelessness. This role includes managing staff, ensuring compliance with funding requirements, and collaborating with community partners to deliver high-quality services.

Responsibilities

• Implement and manage the program's activities, including service delivery, housing transitions, and client engagement strategies
• Ensure compliance with program scope, deliverables, and timelines outlined in the scope of work and organizational policies
• Develop, monitor, and update work plans, ensuring alignment with program goals and performance metrics
• Maintain detailed documentation for all program activities, including client files, service delivery logs, and program correspondence
• Ensure all paperwork and data collection is complete, timely and accurate in agency records and electronic databases
• Assist in the screening, assessment and enrollment of clients in a range of services
• Address client grievances or challenges related to program access or service delivery promptly and professionally
• Provide direct supervision to all site staff to ensure quality service delivery
• Develop and deliver comprehensive training for staff that aligns with contractual requirements
• Manage contracts with service providers, vendors, and partners, ensuring compliance with terms and deliverables
• Prepare and submit monthly programmatic reports
• Track program expenditures
• Provide individual and team supervision, support, and performance evaluation for assigned staff
• Be available to respond to emergency calls and situations as required by the contract and organization
• Attend all internal and external meetings as required
• Other duties as assigned by leadership

Requirements

• High school diploma required, bachelor's degree highly preferred
• 2 years of management experience in homeless services, running an interim housing site preferred
• Ability to de-escalate and handle crisis situations with professionalism
• Strong interpersonal and communication skills
• Ability to handle sensitive situations with compassion and discretion
• Permanent U.S. residency or citizenship
• Ability to pass criminal clearance background check
• Ability to successfully pass a TB screening test
• Valid California state driver's license, current auto insurance, and a good driving record
• Excellent time management skills, ability to manage multiple tasks, projects and priorities