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Program Manager - Salesforce & Professional Service Automation
Gartner - Irving, TX
posted 2 months ago
About the position
Gartner is seeking a versatile IT Program Manager to lead the migration and implementation of Professional Services Automation (PSA) and CRM software. This role is crucial for managing key initiatives related to finance integrations and accounting practices, enhancing IT-business partnerships, and ensuring smooth program execution. The ideal candidate will have extensive experience in implementing PSA and CRM software within consulting organizations, demonstrating strong leadership and collaboration skills.
Responsibilities
- Lead and manage development and migration projects within the consulting professional services domain.
- Utilize strong business acumen to drive program success and innovation.
- Contribute to roadmap development with business/project knowledge and resource capacity understanding.
- Create and maintain comprehensive project documentation.
- Manage project timelines and key milestones to consistently meet or exceed expectations.
- Collaborate effectively with cross-functional teams to ensure seamless project execution.
- Deliver consistent project status communications to cross-functional teams and senior executives.
- Identify risks and opportunities and collaborate with stakeholders to mitigate them.
- Ensure Agile/Scrum process is implemented effectively and provide coaching at the team level to maximize its benefits.
- Develop/Improve processes to continuously increase the efficiency and productivity of the team.
Requirements
- Bachelor's degree or equivalent education and experience.
- 12+ years of experience in people and program management.
- Demonstrated experience in managing Salesforce and PSA projects and migration efforts in the Consulting domain.
- Strong understanding of professional service business functions and accounting practices.
- Exceptional collaboration, communication, and presentation abilities.
- Strong organizational skills, with attention to detail and multitasking capabilities.
- Proficiency in Jira for project tracking, reporting, and dashboard creation.
- Familiarity with Kantata (PSA platform) and Salesforce sales cloud.
- Experience in collaborating with distributed teams across various geographical locations.
Nice-to-haves
- Experience with Agile/Scrum methodologies.
- Knowledge of financial integrations and accounting practices.
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee stock purchase plan
- Health insurance
- Paid time off
- Parental leave
