Program Manager Senior P&C Personal Lines Business Operations and Planning

$99,160 - $178,480/Yr

USAA - San Antonio, TX

Full-time - Senior

San Antonio, TX

Credit Intermediation and Related Activities

About the position

The Program Manager Senior role at USAA focuses on leading expense management and coordinating workforce activities within the P&C Personal Lines Operations and Planning Team. This position is responsible for managing, executing, and delivering large-scale programs that align with organizational goals, ensuring effective governance and monitoring of program health. The ideal candidate will have extensive experience in budget management and program oversight, facilitating executive-level meetings, and driving change within the organization.

Responsibilities

• Defines and maintains program strategies to ensure alignment with organizational goals.
• Provides input and recommendations on multi-year business plans to deliver business capabilities.
• Facilitates meetings with executive management and project sponsors to define solutions.
• Prepares reports for stakeholders and management, identifying risks or issues.
• Performs analyses and root cause identification, developing key work products.
• Negotiates agreements and settles disputes equitably.
• Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, and standards.
• Drives the adoption and sustainment of changes within the organization.
• Ensures risks associated with business activities are effectively identified and controlled.

Requirements

• Bachelor's degree or 4 years of related experience may be substituted in lieu of degree (total of 10 years of experience without a bachelor's degree).
• 6 years of project and/or program management experience, including managing large-scale projects.
• Proficient experience in project, program, or portfolio management principles.
• Proficient knowledge of program management tools and methodologies.
• Understanding of risk management policies and procedures.
• Knowledge of program management methodology and change management principles.
• Experience maintaining and reporting on work effort budgets.

Nice-to-haves

• US military experience through military service or as a military spouse/domestic partner.
• 3 years of experience with G&A expenses or budget management.
• 2 or more years of workforce management experience in a large organization.
• 1 or more years of experience with executive-level communications.
• 2 or more years of experience facilitating meetings in a professional environment.
• 1 or more years of experience developing Tableau dashboards.
• Ability to creatively develop award recognition programs.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance coverage.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays and 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education support.