Program Manager, Shipping Experience

eBay - San Jose, CA

Full-time - Mid Level

Remote - San Jose, CA

Professional, Scientific, and Technical Services

About the position

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. eBay is on the hunt for a transformational Program Manager to spearhead the transformation of our shipping experience, setting new industry standards in ecommerce logistics. As an integral part of the North America Shipping & Logistics team, you will have the opportunity to redefine and optimize the customers shipping journey, creating a seamless and intuitive process that delights both buyers and sellers. In this pivotal role, you will play a key role in setting the strategy and the driving force behind flawless execution, championing operational excellence as you guide eBay through this period of significant change. Your mission will be to dismantle complexity, constructing a streamlined and efficient shipping ecosystem that stands as a benchmark among online marketplaces. We are seeking a strategic thinker—a Program Manager with an innovative approach, who excels in a collaborative environment. You will work hand-in-hand with a variety of cross-functional teams including product, design, marketing, analytics, and more, harnessing their collective expertise to elevate the commerce experience on eBay to unprecedented heights. This role will not only impact the mechanics of shipping but also the very fabric of eBay's community, as you enable sellers to connect with buyers through a shipping experience that is both effortless and trustworthy. Join us, and play a key role in shaping the future of ecommerce logistics at eBay.

Responsibilities

• Spearhead critical initiatives to streamline eBay's shipping experience, enhancing user efficiency and customer satisfaction.
• Foster collaboration with diverse teams, including product, design, marketing, legal, analytics, finance, and more, to drive improvements and innovations.
• Champion operational excellence through meticulous planning, analysis, and reporting of shipping projects.
• Oversee the full program lifecycle of eBay's shipping transformation, ensuring alignment with overarching business objectives.
• Act as the central point of contact for all program-related matters within the shipping experience transformation.
• Craft and implement a robust go-to-market strategy for shipping to improve the overall buying and selling experience.
• Work with internal partners to prioritize shipping enhancements and drive innovative solutions.
• Manage project execution to deliver on time, within budget, and to scope, while maintaining key partner relationships and providing leadership with regular project updates and data-driven insights for ongoing optimization.

Requirements

• Bachelor's degree or equivalent experience in Business, Supply Chain, Logistics, or a related field; Master's degree and/or PMP Certification preferred.
• Minimum 5 years of program or project management experience in ecommerce or logistics, with a proven track record of delivering large-scale, cross-functional projects.
• Demonstrated ability to lead, influence, and hold accountability across all levels of an organization through negotiation and information management.
• Proficient in managing multiple partners and priorities in a global, cross-functional environment, maintaining efficiency and transparency.
• Strong independent operational skills, with the ability to take initiative and operate effectively under ambiguous circumstances.
• Excellent communication skills, with the capacity to deliver clear, concise verbal and written presentations, including functional/technical specifications and status reports.
• Solid analytical and problem-solving abilities, with a rigorous and intellectually honest approach to operations.

Nice-to-haves

• Master's degree and/or PMP Certification preferred.

Benefits

• 401(k) eligibility
• Various paid time off benefits, such as PTO and parental leave
• Target bonus and restricted stock units (as applicable) in addition to a full range of medical and financial benefits.