Program Manager, Story Quest Program

$33,280 - $52,000/Yr

Story Pirates - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Program Manager for the Story Quest program at Story Pirates is responsible for overseeing the daily management, logistics, customer service, and systems improvement of the program. This role aims to ensure smooth operations, meet internal and external expectations, and provide an outstanding experience for participants and stakeholders. The ideal candidate will drive program growth by ensuring exceptional experiences for teachers and students while optimizing internal processes for efficient management.

Responsibilities

• Oversee all aspects of the Story Quest program and manage all logistics including tracking and reviewing applications, onboarding schools and individual teachers, and communicating with program participants.
• Coordinate and collaborate with interdepartmental staff to ensure smooth execution of the Story Quest Program.
• Manage resources, schedules, and logistics to meet program demands.
• Monitor program quality and implement improvements as needed.
• Serve as the primary liaison for teachers and schools participating in Story Quest.
• Provide ongoing support to ensure school satisfaction and program success.
• Address teacher inquiries, collect feedback, and troubleshoot issues or concerns promptly and effectively.
• Build and maintain strong, long-lasting relationships with teachers and schools participating in the program.
• Evaluate current program management processes and identify areas for improvement.
• Design and implement internal systems to enhance efficiency, communication, and collaboration.
• Collect and analyze data related to teacher/school satisfaction and program effectiveness.

Requirements

• Bachelor's degree or equivalent experience in program management, nonprofit management, sales, customer service, or education.
• Minimum of 3-5 years of experience in program management, nonprofit management, sales, customer service, or education.
• Proven success in developing and executing program goals and achieving targets.
• Experience in the education or nonprofit sector is highly desirable.
• Excellent project management and organizational skills with a high attention to detail.
• Strong interpersonal skills with the ability to communicate effectively with peers and contacts at all levels.

Nice-to-haves

• Proficiency in Microsoft Office and Google Suite.
• Comfortable using and maintaining databases and CRM software, with prior experience in Knack and/or Airtable being a plus.

Benefits

• Equal Opportunity Employer
• Commitment to diversity and inclusion in the workplace