Stride K12 - Little Rock, AR

posted 21 days ago

Full-time - Entry Level
Little Rock, AR
Educational Services

About the position

As Associate Program Manager of Student Communities, you will play a crucial role in building and nurturing a vibrant community of students from grades PK-12. Your primary responsibilities will include executing adoption goals through content creation, platform maintenance, and user support, while collaborating with cross-functional teams to align with long-term objectives.

Responsibilities

  • Execute strategies to engage students through community platforms.
  • Deploy relevant content (articles, videos, webinars, etc.) to drive engagement and adoption.
  • Respond to inquiries, feedback, and concerns promptly and empathetically.
  • Collaborate with the marketing team to create content and copy relevant to the student audience.
  • Maintain calendar and schedule of required brand updates, product launches, and educational resources within the community.
  • Leverage marketing content across all identified channels (blogs, newsletters, social media) to ensure widespread adoption of community platforms.
  • Identify and nurture student advocates within the community.
  • Build strong relationships with influential student community members and their respective guardians.
  • Maintain and report on user-generated content strategy and adoption under the direction of the Sr. Program Manager.
  • Provide support to external partners, as directed.
  • Maintain schedule and host virtual or in-person events (webinars, workshops, conferences) for student community members.
  • Coordinate logistics of each event alongside the Sr. Program Manager to ensure a seamless experience for students.
  • Continuously gather insights from the community regarding brand perception, product feedback, and pain points.
  • Report insights to management on a weekly basis to sustain continuous improvement.
  • Respond to and inform community engagement metrics (active users, sentiment, etc.).
  • Provide required reports on community health and growth.

Requirements

  • Bachelor's degree in Marketing, Communications, or a related field.
  • Proven experience in community management.
  • Excellent communication skills (written and verbal).
  • Empathy, patience, and a genuine interest in education.
  • Familiarity with social media platforms, community forums, and content management systems.

Benefits

  • Health benefits
  • Retirement contributions
  • Paid time off
  • Bonus eligibility
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